Leading regional MNO provides unmatched tech support with Ozmo

One of North America’s top regional mobile network operators (MNO) was looking to provide exceptional tech support to its agent workforce and customers across the country. In 2017, Ozmo made that happen.

With Ozmo’s omnichannel support platform, this mobile operator is able to equip to its thousands of contact center agents and its customer base of one million subscribers with state-of-the-art support tools. From onboarding a new customer to educating agents in their support interactions, this mobile operator has advanced its customer support above the competition. Since partnering with Ozmo, this leading privately-owned MNO has drastically increased customer satisfaction and significantly improved agent performance with Ozmo’s comprehensive support platform.

To learn more about how Ozmo helps this regional MNO provide reliable and consistent omnichannel tech support to its customers and agents across North America, download the available regional MNO case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Ozmo provides My Account app support for tier one operator

Ozmo’s support of the My Account app has helped solve technology problems for millions of customers and thousands of support centers, including one of North America’s top tier mobile operators.

This tier one mobile operator was seeking a support solution that would effectively guide agents and offer self-serve support to its customers using the My Account app. The My Account app is used to connect end customers to their individual profiles to check their accounts, make payments and more. 

Ozmo’s omnichannel support platform provides technical support for a variety of devices, apps and services along with support for the multi-function My Account app. 

To learn more about how Ozmo helps this tier one mobile operator provide state of the art support to their millions of customers and thousands of agents across North America, download the available My Account app case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service. 

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support. 

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here

Verizon saves tens of millions of dollars each year with Ozmo

The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

Verizon boasts the strongest coverage and network reliability in the United States, receiving the title of “America’s #1 Network” for the sixth consecutive time in 2016. With a stellar network like that, it’s no surprise that over 145 million subscribers choose Verizon as their mobile operator. America’s #1 Network requires premiere customer support to provide education, troubleshooting and assistance across all of its devices to ensure strong customer retention and satisfaction. That’s where Ozmo comes in for Verizon.

As the largest carrier in the United States, Verizon trusts Ozmo to provide cutting edge device support solutions for both its agents and customers. The annual cost saving Verizon receives from Ozmo’s platform speaks for itself.

To learn more about how Ozmo helps Verizon provide state of the art support to their millions of customers and thousands of agents across the globe, download the available Verizon case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

TELUS customer support is powered by the Ozmo platform

The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

TELUS has utilized the Ozmo platform to revolutionize its support experience for consumers across traditional and digital channels. As Canada’s second largest mobile operator, roughly 30% of all Canadian wireless subscribers benefit from Ozmo support.

As one of Canada’s largest network providers, TELUS supports over eight million subscribers. Its commitment to putting customers first is clear through its multi-year partnership with Ozmo aimed at creating a frictionless customer experience. With the stakes this high, it’s no wonder TELUS chooses Ozmo to solve tech support for its consumers.

To learn more about how Ozmo helps TELUS provide state of the art support to their millions of customers and thousands of agents across the globe, download the available TELUS case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.