U.S.-based mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding infrastructure while still providing top-of-the-line support to its loyal customer base. With Ozmo for Agents, Twigby has completely transformed its contact center operations and increased their positive online customer reviews by a whopping 15%.
Since working with Ozmo, Twigby's contact center agents are able to access thousands of support topics across hundreds of virtual devices and app emulators to best support them in every customer interaction -- even the most complex. This has resulted in Twigby earning hundreds of new, daily online reviews from customers raving about its exceptional customer service and praise for Twigby's customer support team.
To learn more about how Ozmo helps Twigby exceed customer expectations while empowering contact center agents to tackle every support inquiry with ease and confidence, download the case study today.
Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.
For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports wireless providers here.