Ozmo self serve

Empower customers with the tools for effective problem solving through Ozmo self serve.

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    The leading omnichannel support platform

    Get the most out of your support with Ozmo

    With Ozmo, your team will have access to an advanced tech support platform with scalable solutions for agents and customer alike, a single source of answers that keeps your customer service consistent across channels, detailed insights on your contact center and self serve inquiries, improved customer satisfaction rates and more.

    Key benefits of Ozmo self serve

    Extensibility

    Extensibility

    Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

    CallDeflection

    Contact deflection

    Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

    Satisfaction

    Customer satisfaction

    By giving customers the digital support to solve their technical questions with consistent, accurate and always up-to-date answers, your business can expect increased customer satisfaction and improved NPS.

    DigitalTransformation

    Digital transformation

    Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.

    Education

    Optimized for education

    It’s difficult for customers to solve technical problems when given limitations. Instead of static text instructions, our solution offers value to users through a visual, interactive format optimized for learning.

    Accessibility

    Accessibility

    Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.

    Self-serve solutions across verticals

    Ozmo’s self-serve support solutions cater to a variety of industries and segments

    See Ozmo's self-serve solutions in action

    Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.