Why Ozmo?

Frictionless, omnichannel tech support

As the leading provider of self support and assisted support solutions, Ozmo’s omnichannel platform helps enterprises solve customer support through comprehensive, visual and personalized experiences. Our extensible solutions offer a single source of answers across all digital channels while keeping your business informed about the latest tech updates.

Ozmo supports the launch of hundreds of app, device and software updates each year, with more than 25 million support interactions assisted by our platform annually. And with thousands of agents and millions of customer users, Ozmo has access to deep insights and behavioral analytics to continuously improve and expand our answer set to cover the most critical questions your customers are asking.

Key benefits

Omnichannel

Omnichannel platform

All Ozmo answers can be served up across any channel, any format to meet customers in their preferred channels

SingleSource

Single source of answers

Answers in the Ozmo platform are always up-to-date with the evolution of app, software and device updates so no matter where customers turn, they’re receiving accurate answers

DetailedInsights

Detailed insights

Feedback loops from thousands of agents and millions of customers using our platform including detailed behavioral analytics ensure that content gaps are identified and filled

Satisfaction

Customer satisfaction

Increase customer satisfaction whether in assisted or self support with the best-in-class tools for tech support

ScalableSupport

Scalable support

Enable your organization’s digital transformation with a support platform that scales with you across your channels and enables your agent workforce to access a library of virtual apps and devices from anywhere

Want to see the Ozmo platform for yourself?