Omnichannel customer service solution
A platform of omnichannel customer service answers for tech support
As the leading provider of self support and assisted support solutions, Ozmo’s omnichannel customer service solution helps enterprises solve customer support through comprehensive, visual and personalized experiences. Our extensible solutions offer a single source of answers across all digital channels while keeping your business informed about the latest tech updates.
Trusted by leading enterprises
Key benefits of Ozmo’s omnichannel customer service platform
Ozmo supports the launch of hundreds of app, device and software updates each year, with more than 25 million support interactions assisted by our platform annually. And with thousands of agents and millions of customer users, Ozmo has access to deep insights and behavioral analytics to continuously improve and expand our answer set to cover the most critical questions your customers are asking.
Scalable, virtual support
Ozmo eliminates the need to work from physical contact centers or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips. Ozmo sets your agents up for success no matter where they’re located.
Extensible, trusted answers
Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels. With this, your business can expect increased customer satisfaction and low churn rates.
Improved agent metrics
With Ozmo, agents receive higher NPS ratings, get up-to-speed significantly faster and improve their first-call resolution rates. Ozmo sets your agents up for success by putting dynamic, freeform virtual devices and apps at their fingertips.
Real results for businesses like yours:
Schedule your free demo today
Request a free, no obligation demo with an Ozmo expert to see Ozmo’s omnichannel customer service platform in action. Someone will be in touch right away.