Assisted support made simple.

Cut costs and support times in your contact center through Ozmo’s omnichannel support platform.

Remote video in Ozmo for Agents

New in assisted support

Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.

Learn more about remote video

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. Improve contact center handle times and support quality for your customers through support automation. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Key benefits

AgentEmpowerment

Agent empowerment

Ozmo for Agents gives your expert agents the resources to confidently and effectively guide customers to a resolution, no matter how complex. Ozmo won’t hold your team back by forcing them into outdates, pre-scripted flows that fall apart with one wrong turn; agents love Ozmo because they are empowered to be successful.

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Trusted, consistent answers

Powered by a single source of answers, Ozmo's extensible solution guarantees consistent answers for your agents and your customers. Ozmo for Agents improves agent confidence by equipping teams with accurate and up-to-date support resources. The solution also increases first call resolution rate and ensures customers get the right answers the first time while preventing future callbacks.

ScalableSupport

Scalable virtual support

Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips. With a user-friendly interface and robust answers, Ozmo sets your agents up for success no matter where they’re located.

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Language support

Ozmo's language support capabilities provides bilingual or non-English speaking agents and customers with equal access to reliable support tools as they would in English. With Ozmo for Agents, your contact center can solve customer inquiries in a variety of languages beyond English, including French, Spanish and more.

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Driving digital adoption

With Ozmo’s robust, freeform troubleshooting tools, agents can meet customer needs within their preferred channels at any time. Ozmo for Agents allows support agents to send tailored answers directly to customers to promote self serve and digital adoption, whether it’s through their smartphone, mobile app and more.

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Detailed insights

Detailed feedback, performance data and behavioral analytics in Ozmo for Agents provide a continuous feedback loop into the answers agents are seeking. Each agent interaction supplies invaluable insights and learnings that improves Ozmo's answer repository over time.

Assisted support across verticals

Ozmo’s assisted support solutions cater to a variety of industries and segments

Wireless

Empower your agent workforce to solve the most complex support issues, no matter where they’re located. Improve first-call resolution and NPS with Ozmo’s one-of-a-kind assisted support platform, while promoting value-added services, reducing costs and driving efficiencies.

Hardware

Ensure that your agents have access to the most up-to-date and precise answers for your unique devices, apps and services. Watch your net promoter score and brand loyalty rise as you give agents the tools they need to be successful in resolving all customer questions.

Insurance

Distinguish your service offering from the competition and provide the best-in-class support experience that your customers rely on you to deliver. With Ozmo’s assisted solution, your agents become your best asset to decrease warranty claims by resolving the most complex questions.

Home internet

Optimize your home internet customer service with Ozmo's leading omnichannel support platform. Your team will have access to tools to significantly reduce truck rolls, eliminate physical devices in contact centers and improve cost savings.

Connected home

Provide the most up-to-date answers and solutions directly to your agents and customers at any time through any channel with Ozmo's connected home assisted support. Learn how to significantly increase call deflection with the power of our unmatched agent assistance.

Business voice

Ozmo provides your agents with access to a variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help slash annual cost and significantly boost your customer satisfaction rate.

See Ozmo's contact center solutions in action

Interested in how Ozmo can empower your agents while improving contact center metrics? Schedule a 30-minute free product demo with us.

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