Assisted support made simple.
Cut costs and support times in your contact center through Ozmo’s omnichannel support platform.
Remote video in Ozmo for Agents
New in assisted support
Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.
While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. Improve contact center handle times and support quality for your customers through support automation. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.
Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.