Cut costs and support times in your contact center through Ozmo’s omnichannel support platform.
While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. Improve contact center handle times and support quality for your customers through support automation. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.
Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features for ease of use and customer satisfaction.
With Ozmo your team has access to powerful and dynamic tools. Agents can send tailored answers directly to customers to promote self serve. The most complex questions can be answered with freeform troubleshooting tools that give your expert agents resources to confidently guide customers to resolution. Ozmo won’t hold your agents back by forcing them into pre-scripted flows that fall apart with one wrong turn; agents love Ozmo because they are empowered to be successful.
Trusted, consistent answers
Ozmo’s extensible solution across all channels guarantees consistent answers for your agents and your customers. Powered by a single source of answers, Ozmo improves agent confidence with the knowledge that answers to customer questions are accurate and up-to-date. First call resolution rate also increases with Ozmo, ensuring customers get the right answers the first time and preventing future callbacks.
Scalable virtual support
Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips. With a user-friendly interface and robust answers, Ozmo sets your agents up for success no matter where they’re located.
Assisted support across verticals
Ozmo’s assisted support solutions cater to telecom operators, smart device manufacturers and insurance providers.