Ozmo for wireless providers

Empowering telecom providers with the tools to increase their wireless customer base and reduce costs

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support. Today, digital transformation is rapidly changing customer behavior resulting in heightened expectations for a seamless, personalized experience.

We recognize the importance of customer experience and cost containment. By moving your support operations to Ozmo’s customer-centric solution you can expect to cut costs while simultaneously improving customer service. Ozmo’s robust capabilities will help you reduce churn, drive operational efficiencies and ensure that you stay ahead of the competition in customer experience. Whether your business is a global group of large mobile network operators, a regionally-focused enterprise, a mobile virtual network operator (MVNO) or offers business process outsourcing (BPO) for wireless, we are here to help.

NEW: Discover remote video support

Wireless installation made easy

Enable real-time visual assistance with fixed wireless customers for their receivers, routers and more while enhancing troubleshooting capabilities for your customer support agents.

Key wireless benefits


Reducing churn while increasing your customer base

With the Ozmo platform, your customers will have options for how and where they receive support. Our omnichannel solution allows you to meet customers in their preferred support channels.

Efficiency for telecom providers

Driving efficiencies

Ozmo solutions provide a single source of high quality, consistent answers. Through automated support, your business will remove redundant, manual internal processes helping to drive efficiencies within your wireless support operations.

Cut costs for telecom providers

Cutting costs

Ozmo’s turnkey solution minimizes the need for physical device libraries while reducing the volume of calls in your support center. Through our platform agents have access to a single source of answers with our comprehensive virtual device and app library.

Related case studies

Read the case studies from Ozmo’s experts about how we support wireless providers through our scalable platform.

Wireless solutions

Learn more about how Ozmo assists wireless providers. Whether your business is interested in assisted support, self support or service adoption our omnichannel platform is equipped to handle it all.