Ozmo insights

Mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding while still providing top-of-the-line support to its customers. Learn how Ozmo helps Twigby advance its tech support operations while boosting customer loyalty.

Upgrading your digital self-service shouldn’t be a painful process for your team. With Ozmo’s self-serve portal integration, providers today are able to launch a fully branded self-serve support experience within minutes, not months.

It’s critical that businesses today think strategically about their current support models in an effort to improve each and every customer support interaction. To learn more about how to provide the best broadband customer support experience possible, download the available white paper today.

Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s omnichannel support solution to its agent workforce through newly created troubleshooting workflows. Learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce.

Ozmo consistently helps telecom providers manage an influx of customer support questions for every device operating system update. Software releases like iOS and Android bring new features and updates to existing ones customers will ask about. By using Ozmo you can:
Support your agents: With every OS launch, Ozmo supports agents in answering all questions about the release to improve first call resolutionand net promoter scores.
Encourage self service: For software launches, Ozmo provides quick access to tutorials about the new features so customers can answer their own questions.
Auto update all content: Have existing support content? No problem. By using Ozmo, agents and customers can select the latest OS version and it will auto-update all content.
Integrate into digital channels: As soon as an OS version is launched, Ozmo’s answers can be integrated into all digital channels, elevating the consistency of your support.
Software launch support in the Ozmo platform
Receiving software update questions? Get ahead of the next launch with Ozmo

One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.

Goal-setting isn’t always easy: that’s why our tech experts at Ozmo have created a customizable worksheet for you to outline and establish attainable and measurable customer support goals. Customize your customer support goals for this year today.

When it comes to driving your contact center towards success, it’s critical that your team first understands how to identify and measure success. Measure your contact center’s success with the ultimate contact center key metrics glossary from Ozmo.

Ozmo’s key to five-star onboarding starts with effective self-serve support. Learn more about how to exceed customer expectations with our free self-serve customer onboarding checklist.