Case studies

See how businesses like yours found success with Ozmo

Businesses that prioritize the customer experience choose Ozmo for their support needs. Having a tech support platform that can handle the customer experience lifecycle from beginning to end is imperative to your business. Discover how our customers trust Ozmo to deliver the highest quality support. From increased call deflection to reduced churn, our solutions have the power to solve any tech support request.

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  • Mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding while still providing top-of-the-line support to its customers. Learn how Ozmo helps Twigby advance its tech support operations while boosting customer loyalty.

    Download the Twigby case study
  • Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s omnichannel support solution to its agent workforce through newly created troubleshooting workflows. Learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce.

    Download the Cellcom case study
  • One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.

    Download the regional MNO case study
  • A tier one North American mobile network operator’s (MNO) multi-line business phone system partners with Ozmo to assist its support service agents and end users with its VoIP support solutions.

    Download the VoIP case study
  • MyAccount app support case study

    Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.

    Download the My Account case study
  • Insurance case study

    A global tech insurance and premium support provider uses the Ozmo support platform to empower its agents around the world with the tools needed to resolve customer inquiries and provide a white-glove support experience.

    Download the insurance case study
  • Verizon saves tens of millions of dollars each year with Ozmo. The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

    Download the Verizon case study
  • Ozmo’s platform provided immediate value to this global OEM as it transitioned to a new model of support. Using Ozmo to ramp up its remote workforce, this device manufacturer seamlessly transitioned to supporting customers with scalable, dynamic tools.

    Download the OEM case study
  • TELUS customer support is powered by the Ozmo platform. The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

    Download the TELUS case study