TELUS customer support is powered by the Ozmo platform

The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

TELUS has utilized the Ozmo platform to revolutionize its support experience for consumers across traditional and digital channels. As Canada’s second largest mobile operator, roughly 30% of all Canadian wireless subscribers benefit from Ozmo support.

As one of Canada’s largest network providers, TELUS supports over eight million subscribers. Its commitment to putting customers first is clear through its multi-year partnership with Ozmo aimed at creating a frictionless customer experience. With the stakes this high, it’s no wonder TELUS chooses Ozmo to solve tech support for its consumers.

To learn more about how Ozmo helps TELUS provide state of the art support to their millions of customers and thousands of agents across the globe, download the available TELUS case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Download the case study to see how TELUS boosted agent confidence by 80%