Ozmo is the single, authoritative source of tech support for device, app and services answers.
Expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support. By using Ozmo’s omnichannel support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels. Ozmo’s solutions allow your agents to focus more on building customer satisfaction and loyalty and empower your customers to solve issues on their own, ultimately leading to an improved long-term net promoter score and decreased costs.
Ozmo’s self-serve solution provides your customers with 24/7 access to consistent, accurate answers across all digital channels while catering to a wide range of device, app and services-specific needs.
Ozmo’s contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Improve contact center wait times, agent performance and support quality for your customers through support automation.