Digital support is shaping the future of customer service and having the right support platform in place is critical for keeping your business ahead of the rapid pace of change. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.
Ozmo Conversational Support brings the power of generative AI to your self-serve solution, enabling customers to resolve complex device and app issues.
Learn more about conversational support in Ozmo Self Serve
Your agents can now resolve device issues - without having to dispatch field technicians - all within a seamless, live camera view with customers.
Learn more about remote video in Ozmo for Agents
With technology advancements come high customer expectations and varied support channel preferences. Ozmo Self Serve provides customers the tools needed to solve their own questions hassle-free across all of your digital channels. Ozmo’s interactive tutorials promote contact deflection and reduce the volume of support tickets in contact centers, cutting costs while increasing customer satisfaction.
As many support centers shift from physical locations to remote-based work, agents require additional resources to adequately do their jobs. Over 75,000 contact center agents enjoy increased confidence and improved performance metrics with the ability to solve any tech-specific issue through the use of Ozmo’s unrestricted troubleshooting tool. No matter where your contact center is located or how many agents you employ, Ozmo for Agents provides scalable, virtual support.
Successful onboarding of new services, features, apps and devices is important not only for building brand loyalty but also customer retention. Advance your digital transformation through frictionless support while simplifying feature adoption for your customers. With Ozmo’s solutions, you can meet your customers at the beginning of their journey to supply them with the guidance they need to be successful.
Broaden your customer base while retaining them long term through value-added services. Ozmo’s turnkey solution provides a scalable virtual device and app library along with self-serve tools for your customers to drive efficiencies and cut support costs. We cater to businesses of all sizes and types in the wireless industry from some of the largest mobile operators in the world to MVNOs and beyond.
Learn about Ozmo for wireless
Ozmo’s omnichannel support platform offers a single source of consistent answers across all digital channels for hardware manufacturers, connected home providers and IoT retailers. Our extensible solutions lead to positive customer experience, improved NPS and lower operating costs. Encourage your customers to get the most out of your hardware with our leading omnichannel support.
Learn about Ozmo for hardware
Provide the best-in-class, premium support experience that your customers care so much about while maintaining a competitive edge. Our solutions give users the ability to follow their preferences for how they access support while supplying agents with critical product knowledge to reduce claims. Gain new capabilities to improve your customer satisfaction beyond the competition with Ozmo.
Learn about Ozmo for device insurance
Empower your customers with self-serve support for their do-it-yourself (DIY) home internet activation and seamlessly migrate them to your network. With Ozmo's support solutions, your team will have the right tools to reduce truck rolls, eliminate physical devices in contact centers and drive your customers and agents to success.
Learn about Ozmo for home internet
Drive digital adoption among your customers by providing the most up-to-date answers and solutions directly to them at any time through any channel with Ozmo's connected home solutions. Learn how to significantly increase customer satisfaction and call deflection with the power of our self-serve tools and unmatched agent assistance.
Learn about Ozmo for connected home
At Ozmo, we're dedicated to supporting every customer interaction. Our platform provides your team with access to a variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help drive digital adoption among your customers, improve annual cost savings and significantly boost your customer satisfaction rate.
Learn about Ozmo for business voice
App support is essential for delivering seamless customer experiences. As apps become integral to managing devices and services, teams need the right resources to address customer needs. Ozmo provides advanced app simulations and self-service content, equipping both agents and customers to resolve issues efficiently.
Learn about Ozmo for enterprise apps
Learn how our customers have transformed their support operations
Ozmonauts are innovators and technology lovers. We work hard to make the complex world of technology simple for people around the globe. Interested in joining us?