Home automation is constantly advancing. Stay ahead of the hardware and software updates with up-to-date and reliable technology support. Equip your customers and agents with the answers that solve their tech questions, regardless of how complex, in an instant. Customers and agents will no longer have to feel frustrated or confused with their support after turning to search engines or online forums for unreliable or out of date answers. Agents can easily navigate individuals through their support interactions with the Ozmo for Agents platform and utilize key features to send accurate answers instantly to customers. Not to mention, Ozmo’s agent assistance and self-serve tools are updated continuously to stay ahead of software and hardware updates.

The amount of calls entering a contact center can be an extremely costly issue for many connected home providers. These devices, apps and ecosystems are complex and can leave customers with many questions. By offering effective self-serve solutions to your customers, your business will see a significant increase in call deflection. This allows your team to preserve valuable resources needed to solve more complex connected home support issues.