Get to know a little more about our business
At Ozmo, our mission is to answer every tech support question without human intervention. Since creating the world’s first virtual device years ago, Ozmo has established itself as the leading provider of tech support answers, helping customer service agents and customers troubleshoot issues with ease and confidence. Ozmo supports the launch of hundreds of device, app, and software updates each year, assisting more than 20 million support interactions annually. At our core, we believe in helping make technology more accessible to all people.
Scroll down for more
Ozmo was officially founded in 2016 by David Catalano and Aaron Herrington, but at its core technology had been established years earlier. Before there was Ozmo, David and Aaron, both entrepreneurs at heart, founded a successful digital agency called Modea in 2006. During their time here working with telecom providers, they noticed a gap in support tools for agents. With over 15 years of experience working together, David and Aaron took their learnings from this period to focus solely on building a product that serves providers that struggle with solving tech support. Thus Ozmo was born.
Where we work
Ozmo is headquartered in beautiful Blacksburg, Virginia. As two Virginia Tech graduates, David and Aaron share a deep love for the Blue Ridge Mountains and the quality of life the area offers. This, combined with access to some of the nation’s top talent, meant that this vibrant college town was a natural fit for establishing Ozmo’s headquarters. Today, we have employees spread across the country as far as Austin, TX and the San Francisco Bay Area as we continue to grow, but the heart of our company will always be in Blacksburg. Our team members – who we fondly refer to as Ozmonauts – are made up of some of the brightest minds in software, technology, and business.
Ozmo got its start making support content. We then built tools to make it better, faster and more effective. We’ve gone from providing 100 pieces of content per device to answering thousands of permutations of search queries with that same content. Ozmo is already solving support at scale for companies like Telus, Google and Verizon across their entire ecosystem of support.
While our origin has supported the best mobile operators, Ozmo is expanding its platform far beyond where it began. In this age of connected homes and 5G, we must be prepared to answer millions of questions. Looking ahead, Ozmo is focused on delivering more answers to more people across more channels to make technology accessible to all people.