David is co-founder and CEO of Ozmo and is focused on growth strategy and planning. He works actively to shape the overall direction of Ozmo while instilling a culture of autonomy, transparency and inclusion. David is as much a serial geek, as he is a serial entrepreneur. Having been the IT guy in his family since his youth, it is fitting that he is building a company focused on improving outcomes in tech support.

Whether it’s at home or at work, David enjoys the journey whenever possible. You can find him spending his free time on Zwift, and is subservient to his Apple Watch. (Gotta close your rings!) After every honey do item was completed in 2020, David took up his wife’s hobby of gardening. As a lifelong gamer, he has embarked on a journey with his kids to create a video game on Roblox.

Aaron is a co-founder of Ozmo, currently responsible for customer success and expansion of the business in North America, Europe and Latin America. He has managed client relationships and business development efforts with Fortune 500 companies for over a decade. He is passionate about building teams and solving the difficult challenges associated with scaling an organization.

Aaron is a proud Hokie graduate of the Pamplin College of Business at Virginia Tech. He’s a Virginia native now residing in the wacky world of Austin, TX. He’s learning to love the Texas sun, referring to groups as “y’all” and keeping Austin weird.

When Aaron’s not working or trying to figure out a problem, he spends his time exercising (himself and his dogs Theo and Tucker), reading and watching sports. He’s a passionate Washington D.C. sports fan and he still loves the Hokies, even though the football team isn’t so great.

Brian Cross leads Ozmo’s product management and experience design teams. With a focus on deeply understanding the problems we chose to solve, Brian is passionate about simplifying complex technology issues. Brian believes that delivering a solution is the beginning more than the end. The ability to learn and refine the product is what keeps Brian motivated about delivering software as a service.

Brian studied engineering at Virginia Tech before beginning his career in software development. Brian has led product and engineering teams in e-commerce, telecom and productivity solutions and enjoys building winning teams to take on an inspiring mission.

Brian lives in Blacksburg with his wife Ali, daughter Logan and son Austin. An avid cyclist, Brian enjoys riding both the roads and the trails around the mountains of Virginia. When not staying active outdoors, Brian likes to stay busy around the house, from Lego projects with the kids to practicing guitar or working in the yard.

As Director of Partner Solutions at Ozmo, Chris leads a team responsible for maximizing the value customers receive from their investment in Ozmo products. With services ranging from technical sales support to integration services, Partner Solutions provides New Business Development and Account Management with a responsive, technical solutions team.

Chris has over 30 years of experience as a software developer, technical project manager and product manager for enterprise and commercial software development teams. Much of Chris’s industry experience has been in and around telephony and contact center-based systems.

Chris lives with his wife Cindy in Salem, VA, not far from Ozmo’s corporate office in Blacksburg, VA. Chris and Cindy enjoy working on projects around their home and caring for their two dogs Tango and Laci. Other interests include tennis, music, kayaking and frequenting their favorite beach locations as often as they can.

As Director of Marketing, Christina Herrington leads a team focused on increasing awareness of and driving demand for Ozmo’s best-in-class software. She believes communication is at the heart of everything we do. Christina is passionate about telling stories that illustrate the problems that Ozmo solves and help to simplify complex ideas. She’s someone who believes the details aren’t just details and is motivated by the knowledge that there is always room to improve.

Christina has been hooked on the fast-paced world of tech companies since graduating at the top of her class in Public Relations from Virginia Tech. Her previous experience spans communications, digital marketing, PR, branding and design for tech industry nonprofits, rapidly growing SaaS startups and freelance design and marketing work.

Having recently made the transition from Blacksburg, VA to Austin, TX, Christina loves the warm weather and outdoor activities like hiking and kayaking. She’s a dog mom to Tucker and Theo and can often be found devouring a great book or the latest true crime podcast.

Jonathan Scheele is Director of Accounts for North America at Ozmo. He is responsible for account growth through product adoption, utilization and customer satisfaction. Jonathan genuinely loves helping people solve problems, big or small. He believes that in order to foster positive relationships and make progress in our everyday interactions with our customers, we must remember that we aren’t doing business with companies; we are doing business with people.

Jonathan received his undergraduate degree in engineering from West Point and his graduate degree from Central Michigan University. He has previously led teams in the US Army and in the logistics and telecom industries.

Jonathan and his wife Katherine live in Indianapolis, Indiana with two children in college and one in high school. Jonathan enjoys vacationing with his family and you can find him running in Spartan OCR races on weekends.

Shane Boyer oversees Engineering and DevOps at Ozmo and is accountable for product delivery to Ozmo’s customers. He is passionate about using technology to improve peoples’ lives.

Shane has over 25 years of experience as an engineer and manager, leading multiple small and mid-sized companies through stages of growth.

He enjoys spending time outdoors hiking and kayaking on local trails and rivers and hitting the tennis court. Shane lives with his wife, teenaged son and a collection of furry animals in the heart of the New River Valley of Virginia.

Troy Cross is the Head of New Business in North America for Ozmo. Establishing genuine, long-term relationships with new people and new companies is both his job and his mission. Troy believes that the Golden Rule is just as important for business as it is for any other part of our lives.

From AI to broadband to customer service, Troy has successfully navigated all corners of the technology industry. Trained as an Aerospace Engineer (yes, a rocket scientist), he never forgets what it takes to build an extraordinary product or run a great network. He still loves helping new startup founders bring their ideas to life.

Troy and his beautiful wife, Dacia, live in Texas with their two great kids. Although currently landlocked, he loves to sail the Caribbean whenever he can. And when Troy is not on the road or talking with customers, an evening on the golf course is the occasional treat.

As Director of Content Production, Wendi Pannell is responsible for digital production operations at Ozmo that serve to provide our content to our customers in a timely fashion. Wendi is a people enthusiast, passionate about technology and building communities of thought to help people grow.

Wendi started in Blacksburg earning her Business Information & Management Science degree at Virginia Tech. She has returned to the area 20 years later to leverage her prior professional career leading global enterprise efforts in various technology domains from IT support, data initiatives to information security.

When not working Wendi would love to be sitting back enjoying a glass of wine and the sunset with her husband of almost 20 years, but you’ll usually find her refereeing her three boys and border collie Hoss.