Cellcom integrates Ozmo API for streamlined agent support workflows
Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s interactive device and app tutorials to its agent workforce through newly created troubleshooting workflows in Zingtree.
Ozmo's omnichannel support solution is built to answer every tech support question without human intervention. Ozmo's platform provides contact center agents and customers access to comprehensive support tools to answer even the most complex technical inquires.
To learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce, download the available Cellcom case study today!
Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.
For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and thousands of customers nationwide with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports wireless providers here.