Verizon saves tens of millions of dollars each year with Ozmo
The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.
Verizon boasts the strongest coverage and network reliability in the United States, receiving the title of “America’s #1 Network” for the sixth consecutive time in 2016. With a stellar network like that, it’s no surprise that over 145 million subscribers choose Verizon as their mobile operator. America’s #1 Network requires premiere customer support to provide education, troubleshooting and assistance across all of its devices to ensure strong customer retention and satisfaction. That’s where Ozmo comes in for Verizon.
As the largest carrier in the United States, Verizon trusts Ozmo to provide cutting edge device support solutions for both its agents and customers. The annual cost saving Verizon receives from Ozmo’s platform speaks for itself.
To learn more about how Ozmo helps Verizon provide state of the art support to their millions of customers and thousands of agents across the globe, download the available Verizon case study today.
Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.
For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports wireless providers here.