Self serve - Ozmo

Ozmo Self Serve

Empower customers with the tools for effective problem solving through Ozmo Self Serve.

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of devices, apps and services-specific needs.

With Ozmo’s robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Our solutions will educate your customers about new features and seamlessly onboard them to their new technology. Customers will receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Key benefits

Extensibility

Extensibility

Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

CallDeflection

Contact deflection

Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

Satisfaction

Customer satisfaction

By giving customers the digital support to solve their technical questions with consistent, accurate and always up-to-date answers, your business can expect increased customer satisfaction and improved NPS.

DigitalTransformation

Digital transformation

Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.

Education

Optimized for education

It’s difficult for customers to solve their technical problems when given limited options to receive help. Instead of users navigating through static text-based instructions and lengthy how-to articles, our turnkey solution offers immediate value through a visual, interactive format optimized for learning.

Accessibility

Accessibility

Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.

Self-serve solutions across verticals

Ozmo’s self-serve support solutions cater to a variety of industries and segments

Wireless

Optimize your support for effectiveness through self-support solutions that empower customers to solve issues on their own. Drive customer inquiries to low-cost, digital channels while improving the experience with always up-to-date answers.

Hardware

Promote brand loyalty by providing customers with the support they need for your unique products in the digital channels they prefer. With Ozmo Self Serve, you can leverage a single source of answers to improve NPS and ensure each touchpoint with customers is a positive one.

Insurance

Set your business apart from the competition and provide the best-in-class support experience that your customers care so much about. By giving customers access to self-serve tools in the channels they prefer, you can increase customer loyalty and retention.

Home internet

Empower your customers with self-serve support for their do-it-yourself (DIY) home internet activation. With the right tools, your customers will be able to answer their home internet questions confidently and independently.

Connected home

Provide the most up-to-date answers and solutions directly to your customers at any time through any channel. With Ozmo Self Serve, your business will see a significant increase in customer satisfaction and digital adoption.

Business voice

Ozmo Self Serve offers your customers access to variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help drive digital adoption and boost customer satisfaction.

See Ozmo's self-serve solutions in action

Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.