Ozmo self serve

Empower customers with the tools for effective problem solving through Ozmo self serve.

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of devices, apps and services-specific needs.

With Ozmo’s robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Our solutions will educate your customers about new features and seamlessly onboard them to their new technology. Customers will receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Key benefits

Extensibility

Extensibility

Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

CallDeflection

Contact deflection

Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

Satisfaction

Customer satisfaction

By giving customers the digital support to solve their technical questions with consistent, accurate and always up-to-date answers, your business can expect increased customer satisfaction and improved NPS.

DigitalTransformation

Digital transformation

Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.

Education

Optimized for education

It’s difficult for customers to solve their technical problems when given limited options to receive help. Instead of users navigating through static text-based instructions and lengthy how-to articles, our turnkey solution offers immediate value through a visual, interactive format optimized for learning.

Accessibility

Accessibility

Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.

See Ozmo’s self-serve solutions in action

Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo’s extensible self-serve solutions? Schedule a 30-minute meeting with us today.