Ozmo blog

As technology continues to evolve, so do customer expectations — and with the release of Apple’s iOS 18, the stakes are higher than ever. This year, Apple is pushing the boundaries of what’s possible by integrating advanced AI-driven features that redefine personalization, communication and connectivity. While these innovations present exciting opportunities for users, they also […]

This August, the Ozmo team gathered in Blacksburg, VA, for the much-anticipated Saturnalia 2024. It was an event filled with excitement, collaboration and the joy of meeting face-to-face, especially for those who had only worked together remotely. With 25 remote Ozmonauts and 50 local employees coming together, the energy was high as teams kicked off […]

The onboarding process is your company’s first impression for your customers. You want it to be a good one. Yet, according to a survey by Wyzowl, nine out of 10 customers say companies aren’t doing enough to create a good onboarding experience. But there is good news: the same survey found that  86% of customers […]

Introducing the second installment of Ozmo’s holistic support series. In our first article, we covered proactive customer service and the importance of educating customers as they get started and throughout their entire user journey. Now we’re shifting our focus to another component of holistic support: customer self-serve, which is all about providing the right answer […]

There are numerous myths about AI in customer support. For example, many news headlines claim that AI will take away call center agents’ jobs. However, this just isn’t true. The reality is that AI can’t replace humans. Instead, it’ll be used to augment call center agent performance. In fact, research shows that AI can improve […]

This past March, Troy Cross, Ozmo’s Head of Business Development, took the international stage at the BASe Technical and USP Summit in Mainz, Germany. He had the exciting opportunity to discuss the importance of customer experience to drive long-term value and differentiation alongside broadband industry leaders.  We know the fear of missing out can be […]