Ozmo blog

According to McKinsey, customer service departments are experiencing a 61% increase in call volume. That means choosing the right call center software is more important than ever. The right solution can help you meet the increasing volume of tech support requests with ease. But how do you find the right call software for your business? […]

This article marks the final installment in Ozmo’s holistic support series, which has explored the importance of proactive customer service and self-serve options. This time, the focus is on the third essential component: assisted support, also known as contact center solutions. Specifically, this article explores how optimizing the contact center contributes to a cohesive support […]

Ozmo is thrilled to announce the addition of Mike Munsey as the company’s new Vice President of Customer Success. With over two decades of experience in the telecom space, including over 15 years at Verizon and a career spanning engineering, marketing, digital growth and customer experience, Mike brings a wealth of telecom expertise and a […]

According to Robert Half, one in five hiring managers says the greatest customer service challenge they’re facing is hiring staff. More than 365,000 customer service jobs are posted annually. That means that even in the age of automation and AI, there’s still a high need for talented call center agents and customer service professionals. However, […]

77% of customer service teams are already using AI, and that number will only continue to grow. That’s because AI is a critical tool for improving the customer experience and scaling support.  But not all customer care AI tools are created equal. So, how do you choose the right solution for your broadband or telecom […]

Broadband companies are struggling to retain customers. According to Statista, the average churn rate for internet service providers is 21%. That means one in five customers is thinking of leaving their current provider. What’s driving customers to leave their broadband providers? And how can you prevent the same thing from happening to your business? Below, […]