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Five ways to leverage AI to improve call center agent productivity
There are numerous myths about AI in customer support. For example, many news headlines claim that AI will take away call center agents' jobs. However, this just isn't true. The reality is that AI can't replace humans. Instead, it'll be used to augment call center agent performance. In fact, research shows that AI can improve […]
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Tech SupportFive ways to leverage AI to improve call center agent productivity
There are numerous myths about AI in customer support. For example, many news headlines claim that AI will take away call center agents’ jobs. However, this just isn’t true. The reality is that AI can’t replace humans. Instead, it’ll be used to augment call center agent performance. In fact, research shows that AI can improve […]
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Tech SupportElevating customer experience: The key to differentiation in broadband
This past March, Troy Cross, Ozmo’s Head of Business Development, took the international stage at the BASe Technical and USP Summit in Mainz, Germany. He had the exciting opportunity to discuss the importance of customer experience to drive long-term value and differentiation alongside broadband industry leaders. We know the fear of missing out can be […]
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Tech SupportHow to improve call center performance: Six tips for success
Here’s the truth: the success of your call center determines the success of your broadband or telecom business. Two-thirds of customers consider your company’s customer service reputation when making a purchasing decision. If you fail to meet their expectations, they’re four times more likely to buy from your competitor. That means taking the steps to […]
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Tech SupportWhy customer service agent training is key to contact center success
Employee training is vital to the success of your business, and studies show that people are eager to learn new skills. Eight out of 10 employees say they want more job training. In particular, 78% of customer service professionals say it helps them do their jobs better. However, many employers aren’t delivering the technology training […]
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NewsVerizon One Talk launches Ozmo’s remote video solution
Verizon One Talk is elevating its customer experience with the official launch of remote video support, powered by Ozmo. Through this collaboration, Ozmo’s comprehensive platform supports One Talk’s multi-line business phone solution, providing customers with real-time, visual assistance directly through their devices. Verizon One Talk users can now experience convenience and clarity when troubleshooting issues, […]
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Tech SupportDebunking seven common myths about AI customer support
They’re seemingly everywhere: endless headlines claiming that AI is nothing but trouble. Recent stories claim that AI will steal jobs or dehumanize customer service. This can hinder companies from adopting AI technology and reaping its many benefits. But these claims simply aren’t true. In this post, we separate fact from fiction and go over the […]
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