Ozmo blog

After much anticipation, the latest Android operating system is almost here. In fact, Google just released the first Android 14 QPR1 Beta! But when exactly will the new stable version of the Android operating system become available? And what makes it better than the current version? Here’s what you need to know about Android 14 […]

Ozmo support platform enhances Centricity customer experience ST. PETERSBURG, Fla. – Centricity, a rapidly growing lifestyle services company known for its dynamic integration of technology and innovative service solutions, announced today that it has formed a strategic partnership with Ozmo to enhance its customer claims experience. Ozmo provides an extensive spectrum of technical support resources […]

It’s finally happening. According to headlines at major news outlets, artificial intelligence (AI) is coming for our jobs, especially those in tech support or customer service. In fact, several well-known publications deem customer service to be one of the top jobs likely to be replaced by AI. But is that actually true? So far, the […]

Fall is fast approaching, which means Apple’s newest iOS update is ready to be released to the public. iOS 17, a free software update for the Apple iPhone (XS generation and newer), has unveiled an array of new features, including significant communication and accessibility changes. With the update, users can share content faster, communicate more […]

The concept of spending five days per week in the office is dead. Employers who’ve mandated a full return to office (RTO) risk competitors stealing their employees. While senior leadership might threaten serious consequences for not complying, employees aren’t afraid to call their bluff. 64% of employees said they would quit their jobs if they […]

Paul Donovan, of County Durham, wanted to cancel several services from a well-known telecom company in the UK. After dialing the customer service number, he waited on hold for 14 hours. It’s believed this is one of the longest contact center wait times on record. While Paul’s case may be extreme, it’s one of many […]