Ozmo blog

Your contact center agents are on the front lines of the customer experience. They’re the staff your customers interact with most, which can make or break the customer relationship.  If your agents can’t help customers get fast and accurate resolutions to their problems, it could cost your bank or financial institution. Poor customer service can […]

As a customer experience (CX) leader, you know live video support is vital to your company’s competitive edge. Tech has gotten more complicated with the rise of the smart home, streaming and the expansion of 5G. So you start looking at different video chat solutions. You print out their feature lists, and they seem promising: […]

For banks and financial institutions, the stakes are higher than ever. Digital onboarding is a critical moment in the customer experience, and it doesn’t come cheap. It’s estimated that it costs banks more than $14,000 to onboard each client. Yet, according to the data, most customers fail to complete the onboarding process, which can diminish […]

In the world of broadband, size matters, but not in the way you might expect. Regional internet service providers (ISPs) often mistakenly believe they can’t compete against national giants. While it’s true that national carriers are rolling out fiber infrastructure and launching aggressive advertising campaigns, it doesn’t mean small ISPs can’t hold their own. In […]

You can have the best mobile banking app in the world, but if most of your customers aren’t using it, it doesn’t matter. In fact, research shows that seven out of 10 digital transformations fail due to low user adoption.  Digital adoption is a critical step in optimizing your financial services contact center and customer […]

Artificial Intelligence (AI) is rapidly transforming customer expectations across industries, and the banking and financial services sector is no exception. In fact, 68% of financial services customers say they’re already using AI to some degree for banking. When done right, conversational AI banking can be a powerful tool for streamlining the customer experience and improving […]