One of North America's top regional mobile network operators (MNO) was looking to provide exceptional tech support to its agent workforce and customers across the country. In 2017, Ozmo made that happen.
With Ozmo's omnichannel support platform, this mobile operator is able to equip to its thousands of contact center agents and its customer base of one million subscribers with state-of-the-art support tools. From onboarding a new customer to educating agents in their support interactions, this mobile operator has advanced its customer support above the competition. Since partnering with Ozmo, this leading privately-owned MNO has drastically increased customer satisfaction and significantly improved agent performance with Ozmo's comprehensive support platform.
To learn more about how Ozmo helps this regional MNO provide reliable and consistent omnichannel tech support to its customers and agents across North America, download the available regional MNO case study today.
Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.
For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports wireless providers here.