Content Type: Case study

Twigby transforms online customer service reviews with Ozmo

U.S.-based mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding infrastructure while still providing top-of-the-line support to its loyal customer base. With Ozmo for Agents, Twigby has completely transformed its contact center operations and increased their positive online customer reviews by a whopping 15%.

Since working with Ozmo, Twigby's contact center agents are able to access thousands of support topics across hundreds of virtual devices and app emulators to best support them in every customer interaction -- even the most complex. This has resulted in Twigby earning hundreds of new, daily online reviews from customers raving about its exceptional customer service and praise for Twigby's customer support team.

To learn more about how Ozmo helps Twigby exceed customer expectations while empowering contact center agents to tackle every support inquiry with ease and confidence, download the case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Cellcom integrates Ozmo API for streamlined agent support workflows

Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s interactive device and app tutorials to its agent workforce through newly created troubleshooting workflows in Zingtree.

Ozmo's omnichannel support solution is built to answer every tech support question without human intervention. Ozmo's platform provides contact center agents and customers access to comprehensive support tools to answer even the most complex technical inquires.

To learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce, download the available Cellcom case study today!

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and thousands of customers nationwide with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Leading regional MNO provides unmatched tech support with Ozmo

One of North America's top regional mobile network operators (MNO) was looking to provide exceptional tech support to its agent workforce and customers across the country. In 2017, Ozmo made that happen.

With Ozmo's omnichannel support platform, this mobile operator is able to equip to its thousands of contact center agents and its customer base of one million subscribers with state-of-the-art support tools. From onboarding a new customer to educating agents in their support interactions, this mobile operator has advanced its customer support above the competition. Since partnering with Ozmo, this leading privately-owned MNO has drastically increased customer satisfaction and significantly improved agent performance with Ozmo's comprehensive support platform.

To learn more about how Ozmo helps this regional MNO provide reliable and consistent omnichannel tech support to its customers and agents across North America, download the available regional MNO case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Ozmo partners with tier one MNO for VoIP support

A top North American mobile operator’s business solution was in need of Voice over Internet Protocol (VoIP) solutions for its support agents. Without easily accessible devices or quick overview access to each customer’s account apps, agents were seeking VoIP specific answers for busy industry professionals.

This mobile network operator’s business phone solution was looking to provide its agents with unmatched support to assist their customers with their business VoIP needs. This meant having consistent, accurate VoIP answers to deliver to each agent and end customer, all within a single unified platform. That’s when Ozmo stepped in.

To learn more about how Ozmo helps this tier one mobile network operator’s business phone solution provide state of the art support to their customers and agents across North America, download the available VoIP case study today.

About Ozmo business voice support

Unified communications (UC) serves an integral role in most companies by keeping businesses and their customers connected. At Ozmo, our team of experts are dedicated to ensuring your organization can get the most of their business communication solutions by providing all-in-one support that’s targeted to each company’s goals. 

With Ozmo’s omnichannel support platform, contact center agents have access to a variety of robust solutions to set their business customers up for success. These include virtual VoIP devices and both the administrative and unified communications apps that are core to various business services. With the help of accurate self-serve support solutions, businesses can help drive digital adoption among their customers. This results in significant annual cost savings along with valuable improvements to your customers’ support experiences and satisfaction rates.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports business voice providers here. 

Ozmo provides My Account app support for tier one operator

Ozmo’s support of the My Account app has helped solve technology problems for millions of customers and thousands of support centers, including one of North America’s top tier mobile operators.

This tier one mobile operator was seeking a support solution that would effectively guide agents and offer self-serve support to its customers using the My Account app. The My Account app is used to connect end customers to their individual profiles to check their accounts, make payments and more. 

Ozmo’s omnichannel support platform provides technical support for a variety of devices, apps and services along with support for the multi-function My Account app. 

To learn more about how Ozmo helps this tier one mobile operator provide state of the art support to their millions of customers and thousands of agents across North America, download the available My Account app case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service. 

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support. 

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here. 

Tech insurance provider increases agent confidence and NPS with Ozmo

As a leading provider of device insurance, warranty and support for smart devices, this company supports many millions of customers around the world. Its tech insurance support goes beyond the basics of simply troubleshooting issues; its expert support agents help customers get the most out of their technology by going above and beyond in every interaction.

This premium offering of unlimited and all-inclusive help necessitates a powerful support platform that arms its agents with always up-to-date answers at their fingertips and the tools they need to drive positive outcomes for customers.

To learn more about how this global tech insurance and premium support provider empowers its agents around the world with the tools needed to resolve customer inquiries, download the available tech insurance case study today.

About Ozmo device insurance support

Ozmo has long supported businesses within the device insurance sectors. Our team is dedicated to providing reliable, trusted insurance support to customers and agents alike. With Ozmo’s solutions, insurance providers are equipped with the tools to scale their business, improve the quality of their customer support all while minimizing claims. 

It’s essential for device insurance providers to have the ability to maintain and increase customer loyalty. That’s why with Ozmo, companies specializing in tech insurance can provide the ultimate customer-centric experience.

Insurance providers can reduce manual processes and improve offerings to secure more enterprise contracts, and better serve the customers that expect premium support from their businesses. With Ozmo you can expect your business to gain new capabilities to improve customer satisfaction that goes above and beyond the competition.

For tech insurance providers who are seeking an all-in-one, omnichannel support platform, Ozmo offers the expertise to help you deliver the best-in-class, white glove customer service experience. 

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports device insurance providers here. 

Verizon saves tens of millions of dollars each year with Ozmo

The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

Verizon boasts the strongest coverage and network reliability in the United States, receiving the title of “America’s #1 Network” for the sixth consecutive time in 2016. With a stellar network like that, it’s no surprise that over 145 million subscribers choose Verizon as their mobile operator. America’s #1 Network requires premiere customer support to provide education, troubleshooting and assistance across all of its devices to ensure strong customer retention and satisfaction. That’s where Ozmo comes in for Verizon.

As the largest carrier in the United States, Verizon trusts Ozmo to provide cutting edge device support solutions for both its agents and customers. The annual cost saving Verizon receives from Ozmo’s platform speaks for itself.

To learn more about how Ozmo helps Verizon provide state of the art support to their millions of customers and thousands of agents across the globe, download the available Verizon case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Top global device manufacturer employs Ozmo for remote agent support

The Ozmo support platform provided immediate value to this global OEM as it transitioned to a new model of remote support

A top tier North American device manufacturer was looking for a solution to effectively empower its at-home employees and advance its remote agent support to become one of the first to subscribe to Ozmo’s free trial during the COVID-19 pandemic.

Founded in the early 1900s, this global device manufacturer remains one of the top ten device manufacturers worldwide, supporting millions of individuals everyday.

To learn more about how Ozmo helps this OEM enhance its remote agent support while providing state of the art omnichannel support to its millions of customers and thousands of contact center agents across the globe, download the available OEM case study today.

About Ozmo hardware support

Ozmo has long supported businesses within the device hardware space. Our team is dedicated to providing reliable, trusted hardware support to both customers and agents alike. Ozmo’s robust support platform is equipped to solve the questions that agents and end customers face about smart products, related apps and services and the ecosystems in which they operate. 

For hardware providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. 

Our goal is to make sure every interaction with your customers along their journey, regardless of channel, is a positive customer experience. With Ozmo, your team can empower customers to get the most out of their device hardware with frictionless self-serve and onboarding experiences. Not to mention, with Ozmo’s comprehensive library of virtual devices, your agents have complete access to the critical support tools they need from anywhere at any time. 

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports hardware providers here. 

TELUS customer support is powered by the Ozmo platform

The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers - and relies on Ozmo to deliver.

TELUS has utilized the Ozmo platform to revolutionize its support experience for consumers across traditional and digital channels. As Canada’s second largest mobile operator, roughly 30% of all Canadian wireless subscribers benefit from Ozmo support.

As one of Canada’s largest network providers, TELUS supports over eight million subscribers. Its commitment to putting customers first is clear through its multi-year partnership with Ozmo aimed at creating a frictionless customer experience. With the stakes this high, it’s no wonder TELUS chooses Ozmo to solve tech support for its consumers.

To learn more about how Ozmo helps TELUS provide state of the art support to their millions of customers and thousands of agents across the globe, download the available TELUS case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.