Tech insurance and support provider increases agent confidence and NPS with Ozmo
As a leading provider of device insurance, warranty and support for smart devices, this company supports many millions of customers around the world. Its tech support goes beyond the basics of simply troubleshooting issues; its expert support agents help customers get the most out of their technology by going above and beyond in every interaction.
This premium offering of unlimited and all-inclusive help necessitates a powerful support platform that arms its agents with always up-to-date answers at their fingertips and the tools they need to drive positive outcomes for customers.
Download the case study to learn how this global tech insurance and premium support provider empowers its agents around the world with the tools needed to resolve customer inquiries.