Top global device manufacturer employs Ozmo for remote agent support
The Ozmo support platform provided immediate value to this global OEM as it transitioned to a new model of remote support
A top tier North American device manufacturer was looking for a solution to effectively empower its at-home employees and advance its remote agent support to become one of the first to subscribe to Ozmo’s free trial during the COVID-19 pandemic.
Founded in the early 1900s, this global device manufacturer remains one of the top ten device manufacturers worldwide, supporting millions of individuals everyday.
To learn more about how Ozmo helps this OEM enhance its remote agent support while providing state of the art omnichannel support to its millions of customers and thousands of contact center agents across the globe, download the available OEM case study today.
Ozmo has long supported businesses within the device hardware space. Our team is dedicated to providing reliable, trusted hardware support to both customers and agents alike. Ozmo’s robust support platform is equipped to solve the questions that agents and end customers face about smart products, related apps and services and the ecosystems in which they operate.
For hardware providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives.
Our goal is to make sure every interaction with your customers along their journey, regardless of channel, is a positive customer experience. With Ozmo, your team can empower customers to get the most out of their device hardware with frictionless self-serve and onboarding experiences. Not to mention, with Ozmo’s comprehensive library of virtual devices, your agents have complete access to the critical support tools they need from anywhere at any time.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports hardware providers here.