Ozmo, Inc.'s Privacy Policy

LAST UPDATED 08.19.24.  Replaces the prior version in its entirety.

Ozmo Holdings, Inc. doing business as “Ozmo” (the “Company”, “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy.  This policy (the “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit www.ozmo.com or any portals operated by the Company (collectively, the “Website”) that identifies or is associated with you (“personal information”) and our practices for collecting, storing, using, maintaining, protecting, processing, transferring and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Terms of Use, Notice and Revisions section below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy frequently for updates.

Our policy toward children

The Website is not directed to persons under 16 and the Company does not knowingly collect or solicit personal information from children or knowingly allow such persons to register. If you are under 16, please do not attempt to register for the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal information to or on the Website.  In the event that we learn that we have collected personal information from a child under the age of 16 without verification of parental consent, we will delete that information as quickly as possible. If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this privacy policy.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the section entitled “Special Information for California Residents” below for more information.

The information that we collect

When you visit the Website, you provide us with two types of information: website usage information that is collected by us as you interact with the Website and personal information that you knowingly choose to disclose as part of your use of the Website. 

1. Automatic Data Collection.  

• Cookies and Web Logs.  When you enter the Website as a visitor, we may collect your browser type and IP address. In addition, we may store certain information from your browser using "cookies."  A cookie is a data file containing a string of characters that uniquely identifies your browser and is stored on your computer.  We may use cookies to improve the quality of our service by storing user preferences, personalization features and other information about the user.  You can remove or block cookies using the settings in your browser if you want to disable this convenience feature.  In addition, our web logs automatically record information that your browser sends whenever you visit a website.  These web server logs may include information such as the URL of the web page you have requested, your IP address, your browser type, your browser language, the date and time of your request to be served a certain page and one or more cookies that may uniquely identify your browser.  We may also record information about the URL from which you came to the Website if the associated website contained a direct link to the Website.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Please note that we use Facebook and LinkedIn pixels to notify us when you visit our Website after viewing a Facebook or LinkedIn ad campaign for the Company.
• Google Analytics. When someone visits this Website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out information such as the number of visitors to various parts of our Website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our Website. For more information on Google Analytics cookies, see the official Google Analytics page. To opt out of any Google tracking, please visit https://tools.google.com/dlpage/gaoptout. 

2. Data Voluntarily Provided by You.  

• Contact Form (general, sales or careers inquiries). When you fill out a contact form in order to seek information about our products or services, or obtain careers or general Company information, you provide certain personal information, such as your name, your email address, your company name, your company’s physical address and your telephone number by which we can respond to you. By filling out a contact form, you are consenting to have your personal data transferred to and processed in the United States as well as receiving communications from us to answer your request. 
• Request a Demo. When you complete a request for a demo form, you provide certain personal information to us, such as your name, your email address, your company name, job title and industry. By filling out this form, you are consenting to us receiving and storing your personal information, as well as receiving communications from us to answer your request.
• Content Downloads. When you download any of our content, you are asked to provide personal information to us, such as your name, company name, job title, and work email. By providing this information and downloading content from our Website, you consent to us storing your personal information, and the inclusion of your email address in our email marketing list. You may unsubscribe from this email list at any time by contacting us using the information provided below.
• Subscribing to our Blog. If you wish to subscribe to our blog, you will be required to provide your work email address. By subscribing, you consent to us storing your personal information, and the inclusion of your email address in our email marketing list. You may unsubscribe from this email list at any time by contacting us using the information provided below.

Search engines and other sites

Search engines and other sites not affiliated with the Company - including archive.org, google.com, and groups.yahoo.com - archive or otherwise may crawl the Website and make available content from the Website.

How we use your information

Information in your registration profile that you choose to include is used only by the Company for its own internal purposes. We may use your name and email address to provide information, products, or services that you request from us, to send you notifications regarding changes to the Website, or to send you notifications regarding new products or services offered by the Company, industry updates and other developments that we think you might be interested in learning about. You always have the ability to opt out of receiving such communications and/or to delete your information by contacting privacy@ozmo.com and requesting the deletion of your email address from the Company’s email list. 

The Company may use information about you or your movement or activities within the Website in an anonymous, aggregate manner that does not disclose your identity or any personally identifiable information for purposes of determining how the Website is being used and improving the Website’s content and/or performance.  

Disclosure of information

We will not share your personal information with any third parties except as described in this privacy policy. The Company also does not sell  your personal information with third parties for marketing, sales or other purposes.  The Company shares your information with third parties only in the limited circumstances described below, in which the Company believes that such disclosure is reasonably necessary to provide a service, is legally required or is permitted by you. 

• The Company may provide information to the Company’s own employees and service providers to help us operate the Website and to provide the services to you that are offered through the Website.  This type of sharing may include disclosures to third parties who host the Website, help deliver email updates or otherwise provide back-end services.  These providers will only be able to use such information subject to the Company’s rights to do so and only for purposes of performing the services that the Company contracts with them to provide on the Company’s behalf.  

• The Company may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards.

• We may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Website, or to prevent imminent harm to any person or group of people.  This may include sharing information with other companies, lawyers, agents or government agencies.

• In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, your registration information may be transferred to the successor-in-interest so that the Website can continue to operate.  If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Storing and transferring your information

SECURITY

The Company is committed to protecting the security of your personal information. We use a variety of up-to date security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store any personal information you provide on computer systems with limited access. These systems are located in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

However, you should keep in mind that no Internet communication is ever completely secure or error-free. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION

The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in, where we and our third-party service providers have operations. If you are located in the European Union ("EU") or the United Kingdom (UK), your personal information may be processed outside of the EU, in most instances in the United States; these international transfers of your personal information are made pursuant to appropriate safeguards, and, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the EU and under the General Data Protection Regulation (“GDPR”) or the UK General Data Protection Regulation (“UK GDPR”).  Such measures shall include, but are not limited to, having Data Processing Agreements with applicable subprocessors, which specifically include the standard data protection clauses adopted by the European Commission, which ensure that such subprocessors have adequate security and data protection procedures in place aligned with the GDPR, UK GDPR and any other applicable data protection law.. If you wish to enquire further about these safeguards used, please contact us using the details set out at the end of this privacy policy.

Retaining your information

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.

Your rights in respect of your personal information

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

• Right of access and transferability. The right to obtain access to your personal information along with certain information, and to receive that personal information in a commonly used format and to have it transported to another data controller.
• Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
• Right to delete. The right to have your personal information deleted without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
• Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
• Right to object. The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
• Right to non-discrimination. The right to non-discrimination for exercising your rights as outlined in this policy. This includes, but is not limited to, denying you goods and services, charging you different prices for similar services, or providing a different level or quality of service.

If you wish to exercise one of these rights, please contact us using the contact details at the end of this privacy policy. Upon request, we will provide you with information about whether we hold any of your personal information. You may access, correct or request deletion of your personal information by contacting us at privacy@ozmo.com. We will respond to your request within 30 days.

If you reside in the EU or UK, the Company is the controller of your personal information for purposes of EU or UK data protection legislation. You also have the right to lodge a complaint to your local data protection authority. Information about how to contact your local data protection authority is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. UK residents may lodge a complaint with the Information Commissioner’s Office at  https://ico.org.uk/make-a-complaint/data-protection-complaints/.

Choices and access to information

• You can choose not to provide registration information, even though it might be needed to take advantage of certain features of the Website.

• You may send us an email at privacy@ozmo.com to request access to or correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

• You can have your information deleted and/or remove your information from our email list by notifying the Company of such a request at privacy@ozmo.com.  We cannot delete your personal information except by also deleting your user account. 

• The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Special information for California residents

If you are a California resident, California law may provide you with additional rights concerning the Company’s collection and use of your personal information. To learn more about your California privacy rights, visit Privacy Notice for California Residents.

Special information for Virginia residents

If you are a resident of the Commonwealth of Virginia, Virginia law may provide you with additional rights concerning the Company’s collection and use of your personal information. To learn more about your rights, visit Privacy Notice for Virginia Residents.

Conversational support feature

The Website may contain Conversational Support, an AI feature offered by Company. Please do not share any of your personal information, such as your name, email, account number or address with Conversational Support. The Company does not intend to collect any personal information through its offering and provision of this feature. However, should Company at any time, now or in the future, collect any personal information through Conversational Support, such personal information will be processed and held in accordance with this Privacy Policy.

Links to third party websites

The Website may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and the Company does not accept any responsibility or liability for their policies or for the content.  The Company encourages its visitors to be aware when they leave the Website and to read the privacy statements of each website they visit.

Terms of use, notice and revisions

Your use of the Website, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all of its dispute resolution provisions, including limitation on damages and choice of law. We reserve the right to change our Privacy Policy and our Terms of Use at any time. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of a revised Privacy Policy means that you accept and agree to the changes. We encourage you to refer to this page on an ongoing basis so that you are aware of and understand our current Privacy Policy. Unless stated otherwise, the current Privacy Policy applies to all information that we have about you and your account. 

Notice to you

If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on our website. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this privacy policy.

Contact information

To report any violations of this Privacy Policy or if you have any questions or comments about this Privacy Policy, you may contact the Company’s Data Protection Officer at privacy@ozmo.com or by writing to us at Privacy Matters, Ozmo Holdings, Inc., 2270 Kraft Drive, Suite 1450, Blacksburg, VA 24060.