Self serve solutions for tech support

Empower customers, deflect calls and improve satisfaction with the tools for effective problem solving through Ozmo self serve.

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    Key benefits of Ozmo's self serve

    Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of devices, apps and services-specific needs. Customers will receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

    Customer insights

    Extensible, virtual support

    Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

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    Optimized, efficient learning

    It’s difficult for customers to solve technical problems when given limited options to receive help. Our turnkey solution offers immediate value through a visual, interactive format optimized for learning.

    Cut costs

    Deflect calls, cut costs

    Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

    Real results for businesses like yours:

    • One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.

      Download the regional MNO case study
    • A tier one North American mobile network operator’s (MNO) multi-line business phone system partners with Ozmo to assist its support service agents and end users with its VoIP support solutions.

      Download the VoIP case study
    • MyAccount app support case study

      Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.

      Download the My Account case study
    • Insurance case study

      A global tech insurance and premium support provider uses the Ozmo support platform to empower its agents around the world with the tools needed to resolve customer inquiries and provide a white-glove support experience.

      Download the insurance case study
    • Verizon saves tens of millions of dollars each year with Ozmo. The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

      Download the Verizon case study
    • Ozmo’s platform provided immediate value to this global OEM as it transitioned to a new model of support. Using Ozmo to ramp up its remote workforce, this device manufacturer seamlessly transitioned to supporting customers with scalable, dynamic tools.

      Download the OEM case study
    • TELUS customer support is powered by the Ozmo platform. The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

      Download the TELUS case study

    Schedule your free demo today

    Request a free, no obligation demo with an Ozmo expert to see Ozmo Self Serve. Someone will be in touch right away.