Self serve solutions for tech support

Empower customers, deflect calls and improve satisfaction with the tools for effective problem solving through Ozmo self serve.

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    Key benefits of Ozmo's self serve

    Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of devices, apps and services-specific needs. Customers will receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

    Customer insights

    Extensible, virtual support

    Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

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    Optimized, efficient learning

    It’s difficult for customers to solve technical problems when given limited options to receive help. Our turnkey solution offers immediate value through a visual, interactive format optimized for learning.

    Cut costs

    Deflect calls, cut costs

    Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

    Real results for businesses like yours:

    • First call resolution_Blog_Ozmo

      Improving first call resolution is vital to the success of a support department, and business, for five reasons.

    Schedule your free demo today

    Request a free, no obligation demo with an Ozmo expert to see Ozmo Self Serve. Someone will be in touch right away.