Self serve solutions

Self serve solutions for tech support

Empower customers, deflect calls and improve satisfaction with the tools for effective problem solving through Ozmo self serve.

Key benefits of Ozmo's self serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, our digital support solution caters to a wide range of devices, apps and services-specific needs. Customers will receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Extensible, virtual support

Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

Optimized, efficient learning

It’s difficult for customers to solve technical problems when given limited options to receive help. Our turnkey solution offers immediate value through a visual, interactive format optimized for learning.

Deflect calls, cut costs

Many customer inquiries can be resolved through low cost self-support tools. Cut contact center wait times and volume through our self-serve solution by giving customers the tools they need to resolve issues independently.

Real results for businesses like yours:

Mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding while still providing top-of-the-line support to its customers. Learn how Ozmo helps Twigby advance its tech support operations while boosting customer loyalty.

Download the Twigby case study
Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s omnichannel support solution to its agent workforce through newly created troubleshooting workflows. Learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce.

Download the Cellcom case study
One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.

Download the regional MNO case study
A tier one North American mobile network operator’s (MNO) multi-line business phone system partners with Ozmo to assist its support service agents and end users with its VoIP support solutions.

Download the VoIP case study
Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.

Download the My Account case study
A global tech insurance and premium support provider uses the Ozmo support platform to empower its agents around the world with the tools needed to resolve customer inquiries and provide a white-glove support experience.

Download the insurance case study
Verizon saves tens of millions of dollars each year with Ozmo. The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

Download the Verizon case study
Ozmo’s platform provided immediate value to this global OEM as it transitioned to a new model of support. Using Ozmo to ramp up its remote workforce, this device manufacturer seamlessly transitioned to supporting customers with scalable, dynamic tools.

Download the OEM case study
TELUS customer support is powered by the Ozmo platform. The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

Download the TELUS case study