Omnichannel customer service solution
A platform of customer service answers
As the leading provider of self support and assisted support solutions, Ozmo’s omnichannel customer service solution helps enterprises solve tech support.
Explore the leading omnichannel customer service solutions
Key benefits of Ozmo's omnichannel customer service platform
Ozmo supports the launch of hundreds of app, device and software updates each year, with more than 25 million support interactions assisted by our platform annually.
Scalable, virtual support
Ozmo eliminates the need to work from physical contact centers or handle physical devices. With Ozmo, your agents are set up for success with complete access to a full-scale virtual device and app library right at their fingertips.
Extensible, trusted answers
Give customers the ability to problem-solve with flexible answers that update dynamically across all of your digital channels. With Ozmo, your business can expect increased customer satisfaction and low churn rates.
Improved agent metrics
When your agents are equipped with the right resources, your team can expect significant contact center advancements. Agents who use Ozmo's solutions receive higher NPS ratings, get up-to-speed significantly faster and improve their first-call resolution rates.
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Real results for businesses like yours
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Mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding while still providing top-of-the-line support to its customers. Learn how Ozmo helps Twigby advance its tech support operations while boosting customer loyalty.
Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s omnichannel support solution to its agent workforce through newly created troubleshooting workflows. Learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce.
One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.
A tier one North American mobile network operator’s (MNO) multi-line business phone system partners with Ozmo to assist its support service agents and end users with its VoIP support solutions.
Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.
A global tech insurance and premium support provider uses the Ozmo support platform to empower its agents around the world with the tools needed to resolve customer inquiries and provide a white-glove support experience.
Verizon saves tens of millions of dollars each year with Ozmo. The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.
Ozmo’s platform provided immediate value to this global OEM as it transitioned to a new model of support. Using Ozmo to ramp up its remote workforce, this device manufacturer seamlessly transitioned to supporting customers with scalable, dynamic tools.
TELUS customer support is powered by the Ozmo platform. The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.
