Ozmo Insights

The latest from the Ozmonauts

 

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Provide your customers with a best-in-class support experience on the new Samsung S10 devices today

Ozmo is offering pre-release access to the Samsung S10, S10+ and S10e on the Ozmo support platform, which means that your agents can begin familiarizing themselves with the new devices and anticipating customer’s questions today. By the time customers receive their new device, your customer support agents and your self-support channels can be ready with answers specific to each new model.

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More from Ozmo

 

Are your support agents ready for iOS 12?

iOS 12 is almost here -- are you ready for the update? With pre-release access to the new operating system version in the Ozmo support platform, your customer support agents could begin preparing for the public launch now. Giving your support agents early access to new devices and operating system versions allows them to be ready with answers before your customers can even begin asking questions.

 

Flash Wireless partners with Ozmo to enhance its customer experience

Flash Wireless, the US-based MVNO, recently announced that it will be partnering with Ozmo to provide premium customer support to increase customer retention and satisfaction. Ozmo is a technology company that builds software to quickly and effectively solve the complex issues of device support.

 

Ozmo to showcase its support platform at Mobile World Congress 2018

Ozmo will demonstrate its transformative platform - including Ozmo for Agents, Ozmo’s self-serve solution and its new API - at the upcoming Mobile World Congress in Barcelona, taking place from February 26 - March 1.

 

C Spire selects Ozmo platform for solving complex device support

C Spire is partnering with Ozmo, Inc. to provide intelligent device support solutions for its service staff and customers. It will receive full access to the Ozmo device support platform, which is used in over 25 million support interactions each year.

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