The ultimate contact center key metrics glossary

Your guide to measuring success

When it comes to driving your support team towards success, it’s critical that your team understands how to identify and measure your contact center’s performance. The contact center key metrics glossary features over 35 of the most frequently used key metrics that will provide your team with the tools to properly outline success and enhance your support goals within your business. 

This comprehensive glossary includes metrics that will help your team analyze agent effectiveness, problem resolution, customer satisfaction and more along with the top key metrics your contact center should be tracking.

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