Device Insurance / Smart Device / Telecom
Accelerate the shift to remote tech support
With the help of an omnichannel solution
Since the COVID-19 pandemic, customer support centers across the globe have had to adapt to a new environment while learning how to tackle the challenges of providing consistent, excellent customer support. Relying on remote tools for solving technology issues can result in challenges for everyone involved in the service process, including the customers requesting help and the agents supporting them.
In a remote support environment, having an omnichannel support platform to guide all users — including support agents — is critical to providing consistent, exceptional service while keeping up with the pace of change as new devices and apps are introduced or software versions are released.