Vertical: Business voice

How to take your broadband customer support to the next level

Looking to advance your broadband customer support?

Across the globe, the broadband market is rapidly growing and evolving. Whether it's the newest connect home devices or the latest home internet offerings, broadband providers today are left juggling the need to quickly adapt to the market along with having to continue to differentiate themselves among competitors.

It's critical that businesses today think strategically about their current support models in an effort to improve each and every customer support interaction. In this white paper, we'll cover how providers can improve their broadband customer support – for both agents and customers alike – all while standing out in this constantly-evolving market.

To learn more about how to provide the best broadband customer support experience possible, download the available white paper today.

About Ozmo's omnichannel support platform

At Ozmo, our team of experts are dedicated to ensuring broadband providers and end customers can get the most of their tech support by providing all-in-one omnichannel platform that’s personalized to their devices and apps. 

With Ozmo’s omnichannel platform, support teams have access to a variety of robust contact center solutions to set their customers up for success. Along with contact center support, businesses can drive digital adoption among their customers with the help of accurate self-serve support solutions. For those that are looking to effectively onboard new customers to their devices, apps or services, Ozmo's service adoption support solution helps streamline customer onboarding. Ozmo helps businesses in a variety of industries improve annual cost savings, increase contact center satisfaction and advance customers’ support experiences.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Ready to learn more about how your team can provide the best broadband customer support? Get started by requesting a demo with our team of experts today. 

Ozmo partners with tier one MNO for VoIP support

A top North American mobile operator’s business solution was in need of Voice over Internet Protocol (VoIP) solutions for its support agents. Without easily accessible devices or quick overview access to each customer’s account apps, agents were seeking VoIP specific answers for busy industry professionals.

This mobile network operator’s business phone solution was looking to provide its agents with unmatched support to assist their customers with their business VoIP needs. This meant having consistent, accurate VoIP answers to deliver to each agent and end customer, all within a single unified platform. That’s when Ozmo stepped in.

To learn more about how Ozmo helps this tier one mobile network operator’s business phone solution provide state of the art support to their customers and agents across North America, download the available VoIP case study today.

About Ozmo business voice support

Unified communications (UC) serves an integral role in most companies by keeping businesses and their customers connected. At Ozmo, our team of experts are dedicated to ensuring your organization can get the most of their business communication solutions by providing all-in-one support that’s targeted to each company’s goals. 

With Ozmo’s omnichannel support platform, contact center agents have access to a variety of robust solutions to set their business customers up for success. These include virtual VoIP devices and both the administrative and unified communications apps that are core to various business services. With the help of accurate self-serve support solutions, businesses can help drive digital adoption among their customers. This results in significant annual cost savings along with valuable improvements to your customers’ support experiences and satisfaction rates.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports business voice providers here.