A top North American mobile operator’s business solution was in need of Voice over Internet Protocol (VoIP) solutions for its support agents. Without easily accessible devices or quick overview access to each customer’s account apps, agents were seeking VoIP specific answers for busy industry professionals.
This mobile network operator’s business phone solution was looking to provide its agents with unmatched support to assist their customers with their business VoIP needs. This meant having consistent, accurate VoIP answers to deliver to each agent and end customer, all within a single unified platform. That’s when Ozmo stepped in.
To learn more about how Ozmo helps this tier one mobile network operator’s business phone solution provide state of the art support to their customers and agents across North America, download the available VoIP case study today.
Unified communications (UC) serves an integral role in most companies by keeping businesses and their customers connected. At Ozmo, our team of experts are dedicated to ensuring your organization can get the most of their business communication solutions by providing all-in-one support that’s targeted to each company’s goals.
With Ozmo’s omnichannel support platform, contact center agents have access to a variety of robust solutions to set their business customers up for success. These include virtual VoIP devices and both the administrative and unified communications apps that are core to various business services. With the help of accurate self-serve support solutions, businesses can help drive digital adoption among their customers. This results in significant annual cost savings along with valuable improvements to your customers’ support experiences and satisfaction rates.
Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.
Learn more about how Ozmo supports business voice providers here.