Software launch support with Ozmo

Ozmo consistently helps telecom providers manage an influx of customer support questions for every software launch. Software releases like iOS and Android bring new features and updates to existing ones that customers will ask about along with questions that your contact center agents may have.

With a rapidly changing technology landscape, there's no time to waste. Businesses are in need of effective software launch support resources to satisfy customers while empowering customer service teams. With the help of an omnichannel support solution, your team can do just that.

Download this free guide to learn about the value Ozmo brings to our customers before, during and after every device and app software release.

About Ozmo’s self-serve solution

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo’s self-serve solution here.

Self-serve customer onboarding checklist

Customer onboarding is the process of introducing and welcoming customers to their new technology and to your company. Successful customer onboarding has the potential to dramatically influence digital adoption rates, customer satisfaction and brand loyalty among your customers. The key to exceeding your new customers’ expectations starts with effective self-serve customer onboarding.

Trying to find the right support platform that is going to support and enhance your customers' onboarding experiences isn't always an easy process. Before determining which omnichannel platform can help make the most out of your support, you should first determine which areas are going to make the most impact on your self-serve customer onboarding process. The most effective support platforms must offer full-scale onboarding tools, positively enhance customer experiences and align with your team's support goals. 

To learn more about how to drive effective digital adoption, increase NPS and save up to millions of dollars annually as a part of your customer onboarding process, download our self-serve customer onboarding checklist to improve your current customer support today.

About Ozmo’s service adoption solution

Onboarding is a critical part of the customer journey where a positive experience can make or break customer loyalty; that's why with Ozmo, we want to help make that process as streamlined as possible for your customers. With Ozmo’s service adoption solution, your business will have access to unmatched, up-to-date support tools to increase your company's customer satisfaction and retention rates.

Ozmo's solution provides lasting impressions to end customers through our guided interactive tutorials and omnichannel support while simultaneously growing brand loyalty. Drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether your team is onboarding customers to new products, services, devices or apps, our goal is to increase product and feature adoption and reduce churn for your business. 

Learn more about Ozmo's service adoption solution here.

Accelerate the shift to remote tech support

Since the COVID-19 pandemic, customer support centers across the globe have had to adapt to a new environment while learning how to tackle the challenges of providing consistent, excellent remote tech support. Relying on remote tools for solving technology issues can result in challenges for everyone involved in the service process, including the customers requesting help and the agents supporting them.

As many businesses today know, transitioning to a remote support work environment isn't always easy; however, having an effective omnichannel support platform to guide all users — including support agents — can make a world of a difference. It is critical for customer support teams to provide consistent, exceptional service while keeping up with the pace of change as new devices and apps are introduced or software versions are released. That's where Ozmo comes in.

To learn more about how to provide the most effective tech support to your remote agents and customers, download the available remote support whitepaper today.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here

A holistic support strategy for tech support

Customer preferences for support are shifting. Mobile consumers expect self-serve options for support to be readily available in convenient channels with consistent answers no matter where they turn. Answers that are not tailored to their unique device and operating system are useless; support must be personalized for a successful resolution. What businesses today really need is an optimal holistic support strategy for their tech support. 

Furthermore, customers no longer want to call into the contact center – ever, if they can help it. Instead, they desire visual, interactive solutions that offer them a frictionless experience, and even solve their problems for them when possible; that’s where an optimal holistic support strategy for tech support comes in.

As a result of these major shifts, we can no longer look at the world of support from the mobile operator’s point of view. We must consider consumer behavior and desires at every step.

Looking for the right holistic support strategy for tech support? 

To learn more about what the strategic approach to tech support is, download the available holistic support strategy for tech support today.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here.