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Rogers features Ozmo’s interactive tutorials in new commercial
As a leading telecommunications provider of wireless, broadband services and more, Rogers understands the importance of ensuring its customers have the tools and knowledge they need to make the most of their devices, apps and services. That's why Rogers has partnered with Ozmo, a pioneer in tech support, to showcase the importance of empowering customers […]
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NewsRogers features Ozmo’s interactive tutorials in new commercial
As a leading telecommunications provider of wireless, broadband services and more, Rogers understands the importance of ensuring its customers have the tools and knowledge they need to make the most of their devices, apps and services. That’s why Rogers has partnered with Ozmo, a pioneer in tech support, to showcase the importance of empowering customers […]
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Tech SupportUnderstanding average handle time (and five ways to improve it)
Time is your customers’ most precious commodity. It’s the one thing they can never get back. When your customers are experiencing a problem, it’s critical to resolve the issue as quickly as possible. But how can you ensure that your tech support team delivers timely service? In short, by tracking average handle time. Average handle […]
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Tech SupportIncrease customer loyalty: Six steps broadband providers can take
Here’s the truth: most customers hate their broadband provider. If you work for a broadband company, it can be startling to learn that customers only prefer you over a trip to the gas station. Especially when you consider just how much you don’t like pulling over every week to stand in a place that quite […]
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Tech SupportWhat is a good customer retention rate? What businesses need to know
Businesses that don’t prioritize customer retention are losing money. Research shows that U.S.-based corporations could save over $35 billion annually if teams focused on increasing customer retention rates. But what exactly is customer retention, and what can you do to ensure that those numbers are heading in the right direction? Below, we discuss what a […]
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Tech SupportWhy employee engagement is the secret to improving the customer experience
The numbers are dire. Seven out of 10 contact center agents are thinking about quitting their jobs. If your contact center is a constant revolving door, the quality of customer service and overall customer experience takes a hit. There is a way to stop this downward spiral: by focusing on employee engagement. Below, we explain […]
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Tech SupportMeasuring success: A guide to customer self-serve metrics
Most customers don’t want to call for tech support anymore. A recent survey found that 67% of customers prefer self-service resources over speaking to a contact center agent. Self-serve support can help businesses increase sales while providing customers with fast and convenient tech support. However, your company may miss out on the many benefits self-service […]
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