Vertical: Wireless

Empower MVNOs with smarter tech support

Mobile virtual network enablers, or MVNEs, provide the infrastructure that powers MVNO operations — delivering everything from connectivity and billing to CRM tools and SIM management. But in an increasingly competitive landscape, infrastructure alone is no longer enough.

Today’s MVNOs need more than technical enablement. They need reliable, scalable support that helps reduce churn, improve customer satisfaction and streamline operations.

In Ozmo’s latest MVNE checklist and strategy guide, organizations will find a detailed overview of what modern support solutions should offer. Whether an MVNE is expanding its platform or evaluating new partners, the guide covers:

  • A comprehensive checklist of essential support capabilities, including AI-powered tools, all-in-one support and built-in analytics
  • The role of centralized device and app support in reducing call volume, improving onboarding and lowering costs
  • How white-labeled solutions can support multiple MVNO brands within a single MVNE platform
  • A list of expert-recommended demo questions to ask potential support providers

Tech support has become a critical component of the MVNE value proposition. Without it, MVNEs risk falling short of delivering a complete, customer-ready offering.

Download the guide to evaluate your current support capabilities and discover what’s needed to round out your MVNE platform.

About Ozmo Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve.

The ultimate guide to tech support automation for MVNEs

MVNEs are under growing pressure to attract and retain MVNO clients — and offering scalable, seamless support solutions is no longer optional. As competition intensifies, tech support automation is emerging as a key differentiator.

In our latest e-book, we explore how MVNEs can strengthen their value proposition, streamline support at scale and deliver better outcomes for MVNOs and their end users.

This guide covers:

  • What tech support automation is and how it works
  • How automation helps MVNOs reduce costs, improve resolution times and serve customers 24/7
  • Real-world use cases for scalable, AI-powered support across device types and service lines
  • How automation complements human agents by freeing them up to handle complex requests
  • Why offering built-in support capabilities helps MVNEs win and retain more MVNO partnerships
  • And more

Tech support automation doesn’t replace people — it empowers them. Give your MVNO clients the tools they need to meet rising expectations and reduce support burdens.

Download the e-book today to discover how tech support automation can elevate your offering and help your MVNE stand out in a crowded market.

About Ozmo Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

How to use AI in your customer service strategy

AI in customer service is transforming the way businesses provide support. With rising customer expectations and an increasing demand for fast, accurate answers companies need to harness AI to stay ahead.

In our latest AI in Customer Service e-book, we break down how AI-driven solutions are reshaping the industry. Whether you're in telecom, broadband or any customer-facing industry, this guide explores:

  • How AI enhances customer service experiences through automation, personalization and real-time support
  • The role of AI-powered self-service in reducing support costs and improving resolution times
  • Best practices for implementing AI in your support strategy to maximize efficiency and customer satisfaction
  • Future trends in AI and customer service, helping you stay ahead of the competition

AI in customer service is no longer a trend — it’s a game-changer. Get the insights you need to optimize your support strategy and improve customer experiences.

Download the e-book now to explore how AI can transform your customer service approach.

About Ozmo Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

Answers API: Empowering conversational systems

The demand for smarter, more adaptive support systems has never been higher. Whether in telecom customer support, broadband customer support or self-service experiences, businesses need solutions that deliver precise, real-time answers at scale.

Ozmo’s Answers API is built to power next-generation conversational support, seamlessly integrating with both dynamic and traditional Retrieval-Augmented Generation (RAG) workflows. This white paper explores how the API enhances support experiences with:

  • Always up-to-date content to keep pace with evolving devices, apps and OS updates
  • Dynamic RAG capabilities for real-time, context-aware responses
  • Visual-driven user experiences that simplify troubleshooting
  • Seamless API solutions for easy integration into existing support platforms

For telecom and broadband service providers, the Answers API reduces call center volume, improves first-call resolution and enhances customer self-service experiences — all while future-proofing your support ecosystem.

Ready to transform your support strategy? Download the white paper now and discover how Ozmo’s Answers API can revolutionize your customer interactions.

About Ozmo Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

The ultimate guide for optimizing your support

Holistic customer support is essential for meeting rising customer expectations and staying ahead in today’s competitive market. By delivering consistent, effective support across channels, businesses can build trust, enhance loyalty and drive long-term satisfaction. Research shows that robust support solutions help reduce churn, improve retention and increase customer lifetime value.

With tools like self-serve support, AI-powered solutions and virtualized agent training, your team can tackle even the most complex customer inquiries. These innovative strategies streamline resolutions, empower agents and create more personalized customer experiences that set your brand apart from the competition.

Whether you’re looking to enhance efficiency, optimize workflows or deliver personalized service at scale, our guide provides the roadmap to success. Ready to elevate your customer support strategy? Download our free guide to discover actionable insights for delivering exceptional, holistic support.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including remote video support as well as virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here.

Twigby transforms online customer service reviews with Ozmo

U.S.-based mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding infrastructure while still providing top-of-the-line support to its loyal customer base. With Ozmo for Agents, Twigby has completely transformed its contact center operations and increased their positive online customer reviews by a whopping 15%.

Since working with Ozmo, Twigby's contact center agents are able to access thousands of support topics across hundreds of virtual devices and app emulators to best support them in every customer interaction -- even the most complex. This has resulted in Twigby earning hundreds of new, daily online reviews from customers raving about its exceptional customer service and praise for Twigby's customer support team.

To learn more about how Ozmo helps Twigby exceed customer expectations while empowering contact center agents to tackle every support inquiry with ease and confidence, download the case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Seamless self-service integration support with Ozmo

For most providers today, integrating a custom self-serve support experience can be extremely difficult. IT teams are left to navigate clunky guidelines and heavy-lifting from engineering teams, which can result in a very lengthy timeline; however, digital self-service integration support shouldn't be a painful process for your team.

The keys to effective self-service integration support include:

  1. Effortless implementation
  2. Branded experience
  3. Consistent accessibility

That's why with Ozmo's self-serve portal integration, providers today are able to launch consistent, digital self-serve support within minutes, not months. Not to mention, Ozmo's self-service integration can be personalized to fit your brand and is accessible from wherever your customers prefer to seek out support.

Download this free guide to learn about how you can quickly and efficiently integrate on-brand self-service integration support experience with Ozmo today.

About Ozmo’s Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

How to take your broadband customer support to the next level

Looking to advance your broadband customer support?

Across the globe, the broadband market is rapidly growing and evolving. Whether it's the newest connect home devices or the latest home internet offerings, broadband providers today are left juggling the need to quickly adapt to the market along with having to continue to differentiate themselves among competitors.

It's critical that businesses today think strategically about their current support models in an effort to improve each and every customer support interaction. In this white paper, we'll cover how providers can improve their broadband customer support – for both agents and customers alike – all while standing out in this constantly-evolving market.

To learn more about how to provide the best broadband customer support experience possible, download the available white paper today.

About Ozmo's omnichannel support platform

At Ozmo, our team of experts are dedicated to ensuring broadband providers and end customers can get the most of their tech support by providing all-in-one omnichannel platform that’s personalized to their devices and apps. 

With Ozmo’s omnichannel platform, support teams have access to a variety of robust contact center solutions to set their customers up for success. Along with contact center support, businesses can drive digital adoption among their customers with the help of accurate self-serve support solutions. For those that are looking to effectively onboard new customers to their devices, apps or services, Ozmo's service adoption support solution helps streamline customer onboarding. Ozmo helps businesses in a variety of industries improve annual cost savings, increase contact center satisfaction and advance customers’ support experiences.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Ready to learn more about how your team can provide the best broadband customer support? Get started by requesting a demo with our team of experts today. 

Cellcom integrates Ozmo API for streamlined agent support workflows

Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s interactive device and app tutorials to its agent workforce through newly created troubleshooting workflows in Zingtree.

Ozmo's omnichannel support solution is built to answer every tech support question without human intervention. Ozmo's platform provides contact center agents and customers access to comprehensive support tools to answer even the most complex technical inquires.

To learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce, download the available Cellcom case study today!

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and thousands of customers nationwide with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Software launch support with Ozmo

Ozmo consistently helps telecom providers manage an influx of customer support questions for every software launch. Software releases like iOS and Android bring new features and updates to existing ones that customers will ask about along with questions that your contact center agents may have.

With a rapidly changing technology landscape, there's no time to waste. Businesses are in need of effective software launch support resources to satisfy customers while empowering customer service teams. With the help of an omnichannel support solution, your team can do just that.

Download this free guide to learn about the value Ozmo brings to our customers before, during and after every device and app software release.

About Ozmo’s self-serve solution

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo’s self-serve solution here.