Vertical: Wireless

Answers API: Empowering conversational systems

The demand for smarter, more adaptive support systems has never been higher. Whether in telecom customer support, broadband customer support or self-service experiences, businesses need solutions that deliver precise, real-time answers at scale.

Ozmo’s Answers API is built to power next-generation conversational support, seamlessly integrating with both dynamic and traditional Retrieval-Augmented Generation (RAG) workflows. This white paper explores how the API enhances support experiences with:

  • Always up-to-date content to keep pace with evolving devices, apps and OS updates
  • Dynamic RAG capabilities for real-time, context-aware responses
  • Visual-driven user experiences that simplify troubleshooting
  • Seamless API solutions for easy integration into existing support platforms

For telecom and broadband service providers, the Answers API reduces call center volume, improves first-call resolution and enhances customer self-service experiences — all while future-proofing your support ecosystem.

Ready to transform your support strategy? Download the white paper now and discover how Ozmo’s Answers API can revolutionize your customer interactions.

About Ozmo Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

The ultimate guide for optimizing your support

Holistic customer support is essential for meeting rising customer expectations and staying ahead in today’s competitive market. By delivering consistent, effective support across channels, businesses can build trust, enhance loyalty and drive long-term satisfaction. Research shows that robust support solutions help reduce churn, improve retention and increase customer lifetime value.

With tools like self-serve support, AI-powered solutions and virtualized agent training, your team can tackle even the most complex customer inquiries. These innovative strategies streamline resolutions, empower agents and create more personalized customer experiences that set your brand apart from the competition.

Whether you’re looking to enhance efficiency, optimize workflows or deliver personalized service at scale, our guide provides the roadmap to success. Ready to elevate your customer support strategy? Download our free guide to discover actionable insights for delivering exceptional, holistic support.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including remote video support as well as virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here.

Twigby transforms online customer service reviews with Ozmo

U.S.-based mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding infrastructure while still providing top-of-the-line support to its loyal customer base. With Ozmo for Agents, Twigby has completely transformed its contact center operations and increased their positive online customer reviews by a whopping 15%.

Since working with Ozmo, Twigby's contact center agents are able to access thousands of support topics across hundreds of virtual devices and app emulators to best support them in every customer interaction -- even the most complex. This has resulted in Twigby earning hundreds of new, daily online reviews from customers raving about its exceptional customer service and praise for Twigby's customer support team.

To learn more about how Ozmo helps Twigby exceed customer expectations while empowering contact center agents to tackle every support inquiry with ease and confidence, download the case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Seamless self-service integration support with Ozmo

For most providers today, integrating a custom self-serve support experience can be extremely difficult. IT teams are left to navigate clunky guidelines and heavy-lifting from engineering teams, which can result in a very lengthy timeline; however, digital self-service integration support shouldn't be a painful process for your team.

The keys to effective self-service integration support include:

  1. Effortless implementation
  2. Branded experience
  3. Consistent accessibility

That's why with Ozmo's self-serve portal integration, providers today are able to launch consistent, digital self-serve support within minutes, not months. Not to mention, Ozmo's self-service integration can be personalized to fit your brand and is accessible from wherever your customers prefer to seek out support.

Download this free guide to learn about how you can quickly and efficiently integrate on-brand self-service integration support experience with Ozmo today.

About Ozmo’s Self Serve

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo Self Serve here.

How to take your broadband customer support to the next level

Looking to advance your broadband customer support?

Across the globe, the broadband market is rapidly growing and evolving. Whether it's the newest connect home devices or the latest home internet offerings, broadband providers today are left juggling the need to quickly adapt to the market along with having to continue to differentiate themselves among competitors.

It's critical that businesses today think strategically about their current support models in an effort to improve each and every customer support interaction. In this white paper, we'll cover how providers can improve their broadband customer support – for both agents and customers alike – all while standing out in this constantly-evolving market.

To learn more about how to provide the best broadband customer support experience possible, download the available white paper today.

About Ozmo's omnichannel support platform

At Ozmo, our team of experts are dedicated to ensuring broadband providers and end customers can get the most of their tech support by providing all-in-one omnichannel platform that’s personalized to their devices and apps. 

With Ozmo’s omnichannel platform, support teams have access to a variety of robust contact center solutions to set their customers up for success. Along with contact center support, businesses can drive digital adoption among their customers with the help of accurate self-serve support solutions. For those that are looking to effectively onboard new customers to their devices, apps or services, Ozmo's service adoption support solution helps streamline customer onboarding. Ozmo helps businesses in a variety of industries improve annual cost savings, increase contact center satisfaction and advance customers’ support experiences.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Ready to learn more about how your team can provide the best broadband customer support? Get started by requesting a demo with our team of experts today. 

Cellcom integrates Ozmo API for streamlined agent support workflows

Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s interactive device and app tutorials to its agent workforce through newly created troubleshooting workflows in Zingtree.

Ozmo's omnichannel support solution is built to answer every tech support question without human intervention. Ozmo's platform provides contact center agents and customers access to comprehensive support tools to answer even the most complex technical inquires.

To learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce, download the available Cellcom case study today!

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and thousands of customers nationwide with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Software launch support with Ozmo

Ozmo consistently helps telecom providers manage an influx of customer support questions for every software launch. Software releases like iOS and Android bring new features and updates to existing ones that customers will ask about along with questions that your contact center agents may have.

With a rapidly changing technology landscape, there's no time to waste. Businesses are in need of effective software launch support resources to satisfy customers while empowering customer service teams. With the help of an omnichannel support solution, your team can do just that.

Download this free guide to learn about the value Ozmo brings to our customers before, during and after every device and app software release.

About Ozmo’s self-serve solution

Ozmo’s self-serve solution provides 24/7 access to consistent, accurate answers across all digital channels. Regardless of channel preference, Ozmo’s self-serve support solution caters to a wide range of devices, apps and services-specific needs.

With our robust API, tailored experiences are available at any customer support stage, from presale education to post-sale support and more. Ozmo self-serve support solution educates customers about new features and seamlessly onboards them to their new technology. Customers receive continued, extensive support assistance post-sale from initial setup to getting the most out of their tech.

To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. And best of all, these self-serve tools can be integrated into a wide variety of channels and formats to meet customer preferences.

Learn more about Ozmo’s self-serve solution here.

Leading regional MNO provides unmatched tech support with Ozmo

One of North America's top regional mobile network operators (MNO) was looking to provide exceptional tech support to its agent workforce and customers across the country. In 2017, Ozmo made that happen.

With Ozmo's omnichannel support platform, this mobile operator is able to equip to its thousands of contact center agents and its customer base of one million subscribers with state-of-the-art support tools. From onboarding a new customer to educating agents in their support interactions, this mobile operator has advanced its customer support above the competition. Since partnering with Ozmo, this leading privately-owned MNO has drastically increased customer satisfaction and significantly improved agent performance with Ozmo's comprehensive support platform.

To learn more about how Ozmo helps this regional MNO provide reliable and consistent omnichannel tech support to its customers and agents across North America, download the available regional MNO case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.

Ozmo provides My Account app support for tier one operator

Ozmo’s support of the My Account app has helped solve technology problems for millions of customers and thousands of support centers, including one of North America’s top tier mobile operators.

This tier one mobile operator was seeking a support solution that would effectively guide agents and offer self-serve support to its customers using the My Account app. The My Account app is used to connect end customers to their individual profiles to check their accounts, make payments and more. 

Ozmo’s omnichannel support platform provides technical support for a variety of devices, apps and services along with support for the multi-function My Account app. 

To learn more about how Ozmo helps this tier one mobile operator provide state of the art support to their millions of customers and thousands of agents across North America, download the available My Account app case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service. 

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support. 

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here. 

Verizon saves tens of millions of dollars each year with Ozmo

The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

Verizon boasts the strongest coverage and network reliability in the United States, receiving the title of “America’s #1 Network” for the sixth consecutive time in 2016. With a stellar network like that, it’s no surprise that over 145 million subscribers choose Verizon as their mobile operator. America’s #1 Network requires premiere customer support to provide education, troubleshooting and assistance across all of its devices to ensure strong customer retention and satisfaction. That’s where Ozmo comes in for Verizon.

As the largest carrier in the United States, Verizon trusts Ozmo to provide cutting edge device support solutions for both its agents and customers. The annual cost saving Verizon receives from Ozmo’s platform speaks for itself.

To learn more about how Ozmo helps Verizon provide state of the art support to their millions of customers and thousands of agents across the globe, download the available Verizon case study today.

About Ozmo wireless support

Ozmo has long supported businesses within the telecom sectors. Our team is dedicated to providing reliable, trusted wireless support to customers and agents alike. Digital transformation has rapidly changed the way customers interact with their technology, especially when it comes to their smart devices. This results in heightened expectations for a seamless, personalized experience for customers. Contact center agents are expected to not only meet customers’ needs, but also exceed their expectations of good customer service.

For wireless providers who are seeking an all-in-one, omnichannel support platform, Ozmo is here to boost your digital support initiatives. Customer experience is imperative to the success of your business. In the past, wireless providers have relied on voice expertise and in-person interactions for customer support.

Ozmo’s support solutions provide easy-to-use tools to contact center agents and millions of customers across the globe with its contact center, self-serve and digital adoption solutions.

Learn more about how Ozmo supports wireless providers here.