Accelerate the shift to remote tech support

Since the COVID-19 pandemic, customer support centers across the globe have had to adapt to a new environment while learning how to tackle the challenges of providing consistent, excellent remote tech support. Relying on remote tools for solving technology issues can result in challenges for everyone involved in the service process, including the customers requesting help and the agents supporting them.

As many businesses today know, transitioning to a remote support work environment isn’t always easy; however, having an effective omnichannel support platform to guide all users — including support agents — can make a world of a difference. It is critical for customer support teams to provide consistent, exceptional service while keeping up with the pace of change as new devices and apps are introduced or software versions are released. That’s where Ozmo comes in.

To learn more about how to provide the most effective tech support to your remote agents and customers, download the available remote support whitepaper today.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here

A holistic support strategy for tech support

Customer preferences for support are shifting. Mobile consumers expect self-serve options for support to be readily available in convenient channels with consistent answers no matter where they turn. Answers that are not tailored to their unique device and operating system are useless; support must be personalized for a successful resolution. What businesses today really need is an optimal holistic support strategy for their tech support. 

Furthermore, customers no longer want to call into the contact center – ever, if they can help it. Instead, they desire visual, interactive solutions that offer them a frictionless experience, and even solve their problems for them when possible; that’s where an optimal holistic support strategy for tech support comes in.

As a result of these major shifts, we can no longer look at the world of support from the mobile operator’s point of view. We must consider consumer behavior and desires at every step.

Looking for the right holistic support strategy for tech support? 

To learn more about what the strategic approach to tech support is, download the available holistic support strategy for tech support today.

About Ozmo’s contact center solution

While many customers turn first to digital channels to find the tech support answers they need, one thing is for certain: the contact center is not going anywhere. With Ozmo’s omnichannel support platform, your business will cut costs by removing expensive physical devices and directing simple inquiries to be solved in digital channels, allowing your agents to focus on solving the most complex issues with robust tools. Ozmo transforms your contact center into a primary driver of increased customer satisfaction and retention.

Ozmo’s unique contact center solution, Ozmo for Agents, helps solve complex tech support issues, providing the necessary tools for agents to address customer needs quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Learn more about Ozmo for Agents here.