CAPABILITIES
Products
Resources
CAPABILITIES
Products
Resources
Assisted support made simple.
Cut costs and support times in your contact center through Ozmo’s comprehensive support platform.
Assisted support made simple.
Cut costs and support times in your contact center through Ozmo’s comprehensive support platform.
Assisted support made simple.
Cut costs and support times in your contact center through Ozmo’s comprehensive support platform.
Remote video in Ozmo for Agents
New in assisted support
Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.
Remote video in Ozmo for Agents
New in assisted support
Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.
Remote video in Ozmo for Agents
New in assisted support
Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.
Many customers turn to digital channels for tech support, but contact centers remain vital. With Ozmo’s comprehensive support platform, you can reduce costs by automating simple inquiries and removing the need for physical devices. This allows your agents to focus on complex issues with robust tools. Ozmo’s user-friendly interface and comprehensive answers set your agents up for success, wherever they are, transforming your contact center into a driver of customer satisfaction and retention.
Ozmo for Agents simplifies complex tech support, providing the tools agents need to resolve issues quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.
Key benefits
Agent empowerment
Ozmo for Agents gives your expert agents the resources to confidently and effectively guide customers to a resolution, no matter how complex. Ozmo won’t hold your team back by forcing them into outdated, pre-scripted flows that fall apart with one wrong turn.
Agent empowerment
Ozmo for Agents gives your expert agents the resources to confidently and effectively guide customers to a resolution, no matter how complex. Ozmo won’t hold your team back by forcing them into outdated, pre-scripted flows that fall apart with one wrong turn.
Agent empowerment
Ozmo for Agents gives your expert agents the resources to confidently and effectively guide customers to a resolution, no matter how complex. Ozmo won’t hold your team back by forcing them into outdated, pre-scripted flows that fall apart with one wrong turn.
Trusted, consistent answers
Powered by a single source of answers, Ozmo's extensible solution guarantees consistent, up-to-date answers for your agents and your customers. Ozmo for Agents increases first call resolution rate and ensures customers get the right answers the first time while preventing future callbacks.
Trusted, consistent answers
Powered by a single source of answers, Ozmo's extensible solution guarantees consistent, up-to-date answers for your agents and your customers. Ozmo for Agents increases first call resolution rate and ensures customers get the right answers the first time while preventing future callbacks.
Trusted, consistent answers
Powered by a single source of answers, Ozmo's extensible solution guarantees consistent, up-to-date answers for your agents and your customers. Ozmo for Agents increases first call resolution rate and ensures customers get the right answers the first time while preventing future callbacks.
Scalable virtual support
Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips.
Scalable virtual support
Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips.
Scalable virtual support
Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips.
Language support
Ozmo's language support capabilities provide bilingual or non-English speaking agents and customers with equal access to reliable support tools. With Ozmo for Agents, your contact center can solve customer inquiries in a variety of languages beyond English, including French and Spanish.
Language support
Ozmo's language support capabilities provide bilingual or non-English speaking agents and customers with equal access to reliable support tools. With Ozmo for Agents, your contact center can solve customer inquiries in a variety of languages beyond English, including French and Spanish.
Language support
Ozmo's language support capabilities provide bilingual or non-English speaking agents and customers with equal access to reliable support tools. With Ozmo for Agents, your contact center can solve customer inquiries in a variety of languages beyond English, including French and Spanish.
Driving digital adoption
With Ozmo’s robust troubleshooting tools, agents can meet customer needs within their preferred channels at any time. Ozmo for Agents allows support agents to send tailored answers directly to customers to promote self-serve and digital adoption, through their smartphone, mobile app and more.
Driving digital adoption
With Ozmo’s robust troubleshooting tools, agents can meet customer needs within their preferred channels at any time. Ozmo for Agents allows support agents to send tailored answers directly to customers to promote self-serve and digital adoption, through their smartphone, mobile app and more.
Driving digital adoption
With Ozmo’s robust troubleshooting tools, agents can meet customer needs within their preferred channels at any time. Ozmo for Agents allows support agents to send tailored answers directly to customers to promote self-serve and digital adoption, through their smartphone, mobile app and more.
Detailed insights
Detailed feedback, performance data and behavioral analytics in Ozmo for Agents provide a continuous feedback loop into the answers agents are seeking. Each agent interaction supplies invaluable insights and learnings that improve Ozmo's answer repository.
Detailed insights
Detailed feedback, performance data and behavioral analytics in Ozmo for Agents provide a continuous feedback loop into the answers agents are seeking. Each agent interaction supplies invaluable insights and learnings that improve Ozmo's answer repository.
Detailed insights
Detailed feedback, performance data and behavioral analytics in Ozmo for Agents provide a continuous feedback loop into the answers agents are seeking. Each agent interaction supplies invaluable insights and learnings that improve Ozmo's answer repository.
Assisted support across verticals
Ozmo’s assisted support solutions cater to a variety of industries and segments
See Ozmo's contact center solutions in action
Interested in how Ozmo can empower your agents while improving contact center metrics? Schedule a 30-minute free product demo with us.
See Ozmo's contact center solutions in action
Interested in how Ozmo can empower your agents while improving contact center metrics? Schedule a 30-minute free product demo with us.
See Ozmo's contact center solutions in action
Interested in how Ozmo can empower your agents while improving contact center metrics? Schedule a 30-minute free product demo with us.
