Assisted support made simple.

Cut costs and support times in your contact center through Ozmo’s comprehensive support platform.

Remote video support in Ozmo for Agents

Remote video in Ozmo for Agents

New in assisted support

Do your agents wish they could see your customers’ devices without a truck roll? Look no further. Ozmo’s latest remote video support feature allows agents and customers to resolve device issues — without having to dispatch technicians — all within a seamless, live camera view.

Learn more about remote video

Many customers turn to digital channels for tech support, but contact centers remain vital. With Ozmo’s comprehensive support platform, you can reduce costs by automating simple inquiries and removing the need for physical devices. This allows your agents to focus on complex issues with robust tools. Ozmo’s user-friendly interface and comprehensive answers set your agents up for success, wherever they are, transforming your contact center into a driver of customer satisfaction and retention.

Ozmo for Agents simplifies complex tech support, providing the tools agents need to resolve issues quickly and confidently. Our assisted support solution offers access to key features, including virtual devices and apps, for ease of use and customer satisfaction.

Key benefits

AgentEmpowerment

Agent empowerment

Ozmo for Agents gives your expert agents the resources to confidently and effectively guide customers to a resolution, no matter how complex. Ozmo won’t hold your team back by forcing them into outdated, pre-scripted flows that fall apart with one wrong turn.

ConsistentAnswers

Trusted, consistent answers

Powered by a single source of answers, Ozmo's extensible solution guarantees consistent, up-to-date answers for your agents and your customers. Ozmo for Agents increases first call resolution rate and ensures customers get the right answers the first time while preventing future callbacks.

ScalableSupport

Scalable virtual support

Ozmo for Agents eliminates the need for agents to work from physical contact center locations or handle physical devices. With Ozmo, your agents have access to a complete virtual device and app library at their fingertips.

languagesupport

Language support

Ozmo's language support capabilities provide bilingual or non-English speaking agents and customers with equal access to reliable support tools. With Ozmo for Agents, your contact center can solve customer inquiries in a variety of languages beyond English, including French and Spanish.

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Driving digital adoption

With Ozmo’s robust troubleshooting tools, agents can meet customer needs within their preferred channels at any time. Ozmo for Agents allows support agents to send tailored answers directly to customers to promote self-serve and digital adoption, whether it’s through their smartphone, mobile app and more.

detailedinsights

Detailed insights

Detailed feedback, performance data and behavioral analytics in Ozmo for Agents provide a continuous feedback loop into the answers agents are seeking. Each agent interaction supplies invaluable insights and learnings that improve Ozmo's answer repository.

Assisted support across verticals

Ozmo’s assisted support solutions cater to a variety of industries and segments

Wireless

Empower your agent workforce to solve the most complex support issues, no matter where they’re located. Improve first-call resolution and NPS with Ozmo’s one-of-a-kind assisted support platform, while promoting value-added services, reducing costs and driving efficiencies.

Hardware

Ensure that your agents have access to the most up-to-date and precise answers for your unique devices, apps and services. Watch your net promoter score and brand loyalty rise as you give agents the tools they need to be successful in resolving all customer questions.

Insurance

Distinguish your service offering from the competition and provide the best-in-class support experience that your customers rely on you to deliver. With Ozmo’s assisted solution, your agents become your best asset to decrease warranty claims by resolving the most complex questions.

Home internet

Optimize your home internet customer service with Ozmo's leading omnichannel support platform. Your team will have access to tools to significantly reduce truck rolls, eliminate physical devices in contact centers and improve cost savings.

Connected home

Provide the most up-to-date answers and solutions directly to your agents and customers at any time through any channel with Ozmo's connected home assisted support. Learn how to significantly increase call deflection with the power of our unmatched agent assistance.

Business voice

Ozmo provides your agents with access to a variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help slash annual cost and significantly boost your customer satisfaction rate.

Enterprise apps

With Ozmo's advanced virtualized apps, your agents can access the mobile and web applications that your customers are using to provide the most personalized and effective support.

See Ozmo's contact center solutions in action

Interested in how Ozmo can empower your agents while improving contact center metrics? Schedule a 30-minute free product demo with us.

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