Service adoption

Build and maintain your customer base through seamless onboarding

Onboarding is a critical part of the customer journey where a positive experience can make or break customer loyalty. With Ozmo’s service adoption, your business will have the tools to increase customer retention while continuing to meet customers’ ever-evolving expectations. Create lasting impressions through our guided interactive tutorials and multi-channel support while simultaneously growing brand loyalty. Drive successful onboarding experiences that ensure customers are educated on how to get the most out of their technology on day one. Whether you’re onboarding customers to new products, services, devices, or apps our goal is to increase product and feature adoption and reduce churn.

Key benefits

Digital transformation

Expand your digital support initiatives by serving up guided onboarding through digital channels, including live remote video support, while reducing in-person assistance and call center wait times.

Onboarding made easy

Ozmo delivers multi-channel support making it easy for your customers to quickly onboard to new products and services. Reduce time to value for your customers by meeting customers in their journey with the education and guidance they need to be successful.

Feature and product adoption

Help customers easily adopt new technology by driving awareness of key features, enabling them to see the value in your products and become loyal, lifelong users.

Frictionless support where your customers need it

By meeting customers in their journey within your product or app, you can address their needs proactively. Ozmo’s omnichannel platform serves up answers for your customers when and where they need them.

Decreased churn

Prevent returns and cancellations by offering proactive support with guides, tutorials and common topics that help customers quickly find value and reduce frustration with new technology.

Broad answer coverage

From smartphones to routers and more, Ozmo offers an extensive support library with thousands of tutorial topics across hundreds of devices and apps. Your customers are guaranteed to find the answers they need to succeed in their onboarding.

The latest tech support advancements

Conversational support

Ozmo Conversational Support brings the power of generative AI to your self-serve solution, enabling customers to resolve complex device and app issues.

Learn more about conversational support in Ozmo Self Serve

Remote video support

Your agents can now resolve device issues - without having to dispatch field technicians - all within a seamless, live camera view with customers.

Learn more about remote video in Ozmo for Agents

Service adoption across verticals

Ozmo’s service adoption solutions cater to wireless providers, hardware manufacturers and insurance providers.

Wireless

Control costs and support value-added services to reduce churn with an omnichannel solution. With solutions from Ozmo, wireless providers can drive customer retention and adoption of new service offerings while benefiting from cost containment.

Hardware

Improve NPS and customer loyalty with Ozmo’s service adoption solutions. Introduce customers to new devices, apps and services with guided onboarding that provides faster time to value.

Insurance

Reduce costly returns by providing a best-in-class support experience that proactively onboards customers to new technology. Meet your customers in their moment of need across your channels with Ozmo’s service adoption solutions.

Home internet

Seamlessly migrate your customers to your network with Ozmo's digital adoption solutions. Drive your customers to success with their do-it-yourself (DIY) home internet activation.

Connected home

Onboarding your customers to your connected home offerings has never been easier. Drive digital adoption among your customers by providing the most up-to-date answers and solutions directly to them at any time through any channel.

Business voice

Successfully onboard your customers and agents to their unified communications (UC) and voice over internet protocol (VoIP) devices and accounts with effective digital adoption solutions.

Enterprise apps

Onboarding new customers to your app? No problem. Ozmo's app support provides both agents and customers with a virtualized view into mobile and web applications to solve even the most complex issues.

See Ozmo’s service adoption solutions in action

Are you interested in driving feature adoption and speeding up time-to-value with guided onboarding? Contact us to schedule a free 30-minute product demo.

Request a demo