Ozmo Self Serve

Empower customers with the tools for effective problem solving through Ozmo Self Serve.

Ozmo Conversational Support

New in self-serve support

Looking to enhance your customer support with AI? Ozmo Conversational Support uses industry-approved, Ozmo-backed artificial intelligence to provide rich, authoritative answers to customers’ device, app and service inquiries.

Your agents can now resolve device issues – without having to dispatch field technicians – all within a seamless, live camera view with customers.
Learn more about Ozmo Conversational Support

Ozmo’s self-serve support solution offers 24/7 access to accurate, consistent answers across all digital channels, meeting a wide range of device, app and service-specific needs. With Ozmo’s robust API, you can deliver tailored experiences at any stage, from presale education to post-sale support.

Customers will seamlessly onboard new technology, explore features and get the most out of their devices with ongoing customer self-service support. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. Plus, these self-serve tools integrate easily into various channels, aligning with customer preferences.

Key benefits

Extensibility

Extensibility

Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

CallDeflection

Contact deflection

Resolve more inquiries with low-cost self-serve tools, reducing contact center wait times and volume by empowering customers to solve issues independently.

Satisfaction

Customer satisfaction

Enhance satisfaction and NPS by providing consistent, accurate and up-to-date digital support, enabling customers to solve technical issues on their own.

DigitalTransformation

Digital transformation

Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.

Education

Optimized for education

Replace static text and lengthy articles with our visual, interactive solution, delivering immediate value and making it easier for customers to learn and resolve tech problems.

Accessibility

Accessibility

Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.

Self-serve solutions across verticals

Ozmo’s self-serve support solutions cater to a variety of industries and segments

Wireless

Optimize your support for effectiveness through self-support solutions that empower customers to solve issues on their own. Drive customer inquiries to low-cost, digital channels while improving the experience with always up-to-date answers.

Hardware

Promote brand loyalty by providing customers with the support they need for your unique products in the digital channels they prefer. With Ozmo Self Serve, you can leverage a single source of answers to improve NPS and ensure each touchpoint with customers is a positive one.

Insurance

Set your business apart from the competition and provide the best-in-class support experience that your customers care so much about. By giving customers access to self-serve tools in the channels they prefer, you can increase customer loyalty and retention.

Home internet

Empower your customers with self-serve support for their do-it-yourself (DIY) home internet activation. With the right tools, your customers will be able to answer their home internet questions confidently and independently.

Connected home

Provide the most up-to-date answers and solutions directly to your customers at any time through any channel. With Ozmo Self Serve, your business will see a significant increase in customer satisfaction and digital adoption.

Business voice

Ozmo Self Serve offers your customers access to variety of unified communications (UC) and voice over internet protocol (VoIP) devices and apps to help drive digital adoption and boost customer satisfaction.

Enterprise apps

Ozmo's enterprise app support provides your customers with interactive tutorials of their most used mobile and web apps to accurately and independently solve their app-related questions.

See Ozmo's self-serve solutions in action

Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.

Request a demo