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CAPABILITIES
Products
Resources
Self-serve tech support made right
Empower customers with the tools for effective problem solving through Ozmo's self-serve solutions.
Self-serve tech support made right
Empower customers with the tools for effective problem solving through Ozmo's self-serve solutions.
Self-serve tech support made right
Empower customers with the tools for effective problem solving through Ozmo's self-serve solutions.
Ozmo Conversational Support
New in self-serve support
Looking to enhance your customer support with AI? Ozmo Conversational Support uses industry-approved, Ozmo-backed artificial intelligence to provide rich, authoritative answers to customers’ device, app and service inquiries. Your agents can now resolve device issues – without having to dispatch field technicians – all within a seamless, live camera view with customers.
Ozmo Conversational Support
New in self-serve support
Looking to enhance your customer support with AI? Ozmo Conversational Support uses industry-approved, Ozmo-backed artificial intelligence to provide rich, authoritative answers to customers’ device, app and service inquiries. Your agents can now resolve device issues – without having to dispatch field technicians – all within a seamless, live camera view with customers.
Ozmo Conversational Support
New in self-serve support
Looking to enhance your customer support with AI? Ozmo Conversational Support uses industry-approved, Ozmo-backed artificial intelligence to provide rich, authoritative answers to customers’ device, app and service inquiries. Your agents can now resolve device issues – without having to dispatch field technicians – all within a seamless, live camera view with customers.
Ozmo’s self-serve support solution offers 24/7 access to accurate, consistent answers across all digital channels, meeting a wide range of device, app and service-specific needs. With Ozmo’s robust API, you can deliver tailored experiences at any stage, from presale education to post-sale support.
Customers will seamlessly onboard new technology, explore features and get the most out of their devices with ongoing customer self-service support. To optimize technology over its lifecycle, customers have access to the latest and most up-to-date answers with Ozmo’s real-time updates for devices, operating systems, applications and more. Plus, these self-serve tools integrate easily into various channels, aligning with customer preferences.
Key benefits
Extensibility
Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.
Extensibility
Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.
Extensibility
Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.
Contact deflection
Resolve more inquiries with low-cost self-serve tools, reducing contact center wait times and volume by empowering customers to solve issues independently.
Contact deflection
Resolve more inquiries with low-cost self-serve tools, reducing contact center wait times and volume by empowering customers to solve issues independently.
Contact deflection
Resolve more inquiries with low-cost self-serve tools, reducing contact center wait times and volume by empowering customers to solve issues independently.
Customer satisfaction
Enhance satisfaction and NPS by providing consistent, accurate and up-to-date digital support, enabling customers to solve technical issues on their own.
Customer satisfaction
Enhance satisfaction and NPS by providing consistent, accurate and up-to-date digital support, enabling customers to solve technical issues on their own.
Customer satisfaction
Enhance satisfaction and NPS by providing consistent, accurate and up-to-date digital support, enabling customers to solve technical issues on their own.
Digital transformation
Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.
Digital transformation
Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.
Digital transformation
Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.
Optimized for education
Replace static text and lengthy articles with our visual, interactive solution, delivering immediate value and making it easier for customers to learn and resolve tech problems.
Optimized for education
Replace static text and lengthy articles with our visual, interactive solution, delivering immediate value and making it easier for customers to learn and resolve tech problems.
Optimized for education
Replace static text and lengthy articles with our visual, interactive solution, delivering immediate value and making it easier for customers to learn and resolve tech problems.
Accessibility
Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.
Accessibility
Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.
Accessibility
Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.
Self-serve solutions across verticals
Ozmo’s self-serve support solutions cater to a variety of industries and segments
See Ozmo's self-serve solutions in action
Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.
See Ozmo's self-serve solutions in action
Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.
See Ozmo's self-serve solutions in action
Would you like to learn more about decreasing costs with self serve for your business or see a live demo of Ozmo's extensible self-serve solutions? Schedule a 30-minute meeting with us today.
