Ozmo, Inc.’s Terms of Use

LAST UPDATED 08.19.24. Replaces the prior version in its entirety.

Welcome to the website of Ozmo, Inc. (the “Company”, “we” or “us”). The following terms and conditions (the “Terms of Use”) govern your access to and use of ozmo.com including any content, functionality and services offered on or through any portals operated by the Company (collectively the “Website”), whether as a guest or a registered user. Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at ozmo.com (the “Privacy Policy”), incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

Eligibility

The Website is intended solely for individuals who are 16 years of age or older. Any registration by anyone under age 16 is unauthorized, unlicensed and in violation of these Terms of Use. By using the Website, you represent and warrant that you are 16 years of age or older and that you agree to abide by these Terms of Use.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page frequently so that you are aware of any changes, as they are binding on you.

Accessing the website and registration

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website or the entire Website to users, including registered users.

You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

In order to use certain features of the Website, such as seeking product or services information, you may be required to provide certain information about yourself, such as your e-mail address, your company name, your company’s mailing address and your work telephone number. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Use of Conversational Support

The Website may contain an Artificial Intelligence (“AI”) feature known as “Conversational Support” provided by the Company. The output insights generated and returned by the Conversational Support (“Output”) are based on the data provided by the Customer in the Conversational Support feature, for example, the question asked by an authorized user (“Input”). The Input and Output shall collectively be referred herein as “Content”. As between you and Company, and to the extent permitted under applicable laws, Company is the owner of the Content.

Company does not guaranty the accuracy of any Output generated by Conversational Support. Given the probabilistic nature of machine learning, and AI, use of our Conversational Support may in some situations result in incorrect Output that does not accurately reflect the action generated. You agree to evaluate the accuracy of any Output and shall not rely on Company to do so.

You hereby represent and warrant that you will not:

1. use Conversational Support to generate content that expresses or promotes hate, harassment, or violence, exploits or harms children, encourages self-harm, presents illegal, sexual, political, harmful, false, deceiving or misleading information, misuses personal data, contains malware, unsolicited bulk content, ransomware, viruses, or other software;
2. use Conversational Support for activities which have a high risk of economic harm; offering tailored financial advice without a qualified person reviewing the information; to provide health advice, political campaigning or lobbying;
3. use Conversational Support in a way that infringes, misappropriates or violates any third party rights;
4. reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of Conversational Support (except to the extent such restrictions are contrary to applicable law);
5. use Conversational Support to develop foundation models or other large-scale models that compete with Company; and
6. use any method to extract data from Conversational Support, including web scraping, web harvesting, or web data extraction methods, other than as permitted through the API.

IN ADDITION TO ANY OTHER DISCLAIMERS SET FORTH HEREIN, CONVERSATIONAL SUPPORT IS PROVIDED ON AN “AS IS” AND AS “AVAILABLE” BASIS. COMPANY AND ANY APPLICABLE THIRD-PARTY PROVIDER, MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF CONVERSATIONAL SUPPORT, OR THE INFORMATION, TEXT, AND CONTENT INCLUDED IN THE OUTPUT, OR THE USE OF THE INPUT, INCLUDING WITHOUT LIMITATION, ACCURACY OF THE RESULTS, AVAILABILITY, SUITABILITY, RELIABILITY, OR CONTENT OF ANY INFORMATION PROVIDED THROUGH CONVERSATIONAL SUPPORT. COMPANY WILL HAVE NO LIABILITY OR RESPONSIBILITY ARISING IN ANY WAY FROM THE USE OF CONVERSATIONAL SUPPORT OR ANY ERRORS OR OMISSIONS CONTAINED IN THE CONTENT.

Intellectual property rights

The Website and its entire contents, features and functionality (including but not limited to all information, text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, software and the design, selection and arrangement thereof), is the property of the Company or its licensors or other content suppliers and is protected by United States and international copyright, trademark, patent, trade secret and other intellectual property laws.

Except as expressly provided in the Limited License section below, no content on the Website may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted or sold in any form or by any means without the Company’s written permission, except that the foregoing restriction does not apply to content that you provide to us. If you are eligible to use the Website, you are granted a limited license to access and use the Website and the Website’s content as set forth in the Limited License section below.

Trademarks

Ozmo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.

Limited License

The Company grants you a limited license to access and make personal use of the Website. This license does not include any rights to resell or make commercial use of the Website or its contents; to collect or use postings for any purposes other than those expressly permitted by the Website; to make any derivative commercial use of the Website or its contents; or to use any data mining, robots, or similar data gathering or extraction tools. Neither the Website nor any portion thereof may be publicly displayed, reproduced, duplicated, modified, republished, downloaded, stored, transmitted, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Company without the express written consent of the Company. You may not use any meta tags or any other “hidden text” utilizing the Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permissions and licenses granted by the Company. You may not use any Company logo or other proprietary graphic or trademark as part of any reference to the Company without express written permission. Further, you agree that you will not circumvent, disable or otherwise interfere with security-related features of the Website.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of these Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

Copyright complaints

Complaints that any material posted on the Website infringes a third party copyright generally are governed by the Digital Millennium Copyright Act (“DMCA”) which specifies certain procedures that must be followed by the complaining party and the Company. These procedures are detailed below and must be followed by any party seeking to have allegedly infringing content removed (or contesting such removal) from the Website. Please note that all statements and representations made in the notice and counter-notice below are made under oath and that any false statements or material misrepresentations may subject the party making such statements to liability, including prosecution for perjury.

A. Notice and Take-Down Request. If you are a copyright owner and believe that any content on the Website infringes upon your copyrights, you may submit a notification pursuant to the DMCA by providing our Copyright Agent with the following information in writing (see 17 U.S.C. Section 512(c)(3) for further detail):

• A physical or electronic signature of the owner of the copyright or a person authorized to act on the owner’s behalf;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Website are covered by a single notification, a representative list of such works;
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit the Company to locate the material (for instance, by supplying the URL of the page within the Website where the material that is the subject of the notice is located);
• Information sufficient to permit the Company to contact you, such as a name, address, telephone number, and, if available, an e-mail address;
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner whose work or works are being infringed.

The Company’s designated Copyright Agent to receive notifications of claimed infringement may be reached at the following e-mail and physical address:

info@ozmo.com
Ozmo, Inc.
2270 Kraft Drive Suite 1450
Blacksburg, VA 24060

You acknowledge that if you fail to comply with all of the requirements of this Section A, your DMCA notice may not be valid. Please note that if you submit a false claim or materially misrepresent that content on the Website is infringing, you may be liable for damages, including court costs and attorneys’ fees.

Upon receiving a proper notification of alleged copyright infringement as described in this Section A, we will remove or disable access to the allegedly infringing material and promptly notify the alleged infringer of your claim. We also will advise the alleged infringer of the DMCA statutory counter-notification procedure described below in Section B by which the alleged infringer may respond to your claim and request that we restore this material.

B. Counter-Notice. If you believe that your content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content at issue, you may send a counter-notice containing the following information to the Company’s Copyright Agent at the physical and/or e-mail address set forth in Section A above:

• Your physical or electronic signature;
• Identification of the content that has been removed or to which access has been disabled and the location within the Website at which the content appeared before it was removed or disabled;
• A statement that you have a good faith belief that the content was removed or disabled as a result of a mistake or a misidentification of the content; and
• Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in which your address is located, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Copyright Agent, the Company may send a copy of the counter-notice to the original complaining party informing that person that the Company may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at the Company’s sole discretion.

Disclaimers, disclaimers of warranties and limitation of liability

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

The Company is not responsible or liable in any manner for any third party content, applications, software or content posted on or communicated within the Website. Although we provide rules for user conduct and postings, we do not control and are not responsible for any third party applications, software or content.

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

The Website may be temporarily unavailable from time to time for maintenance or other reasons. The Company assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, visitor or registered user communications. The Company is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email on account of technical problems or traffic congestion on the Internet or at the Website or any combination thereof, including injury or damage to the computer of any registered user or visitor or other hardware or software, related to or resulting from using or downloading materials in connection with the Website. Under no circumstances will the Company be responsible for any loss or damage, including any loss or damage to any content posted by visitors, or personal injury or death, resulting from anyone’s use of the Website or any content posted on or through the Website or transmitted to visitors, or any interactions between visitors to the Website, whether online or offline.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

THIS WEBSITE IS PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE COMPANY RESERVES THE RIGHT TO WITHDRAW OR DELETE ANY INFORMATION FROM THE WEBSITE AT ANY TIME IN ITS DISCRETION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM THE WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL NOT EXCEED $500. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO THE COMPANY FOR THE SERVICE, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM THE COMPANY, REGARDLESS OF THE CAUSE OF ACTION.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Applicable Law

You agree that the laws of the Commonwealth of Virginia, without regard to principles of conflict of laws, will govern your use of the Website and these Terms of Use and any dispute or claim of any sort that might arise therefrom or related thereto between you and the Company or its affiliates. Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be brought exclusively in the federal or state courts located in Roanoke, Virginia. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Indemnity

You agree to indemnify and hold the Company, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney’s fees, arising out of or in connection with these Terms of Use, your use of the Website, your conduct in connection with the Website or with other visitors to the Website, or any violation of any law or the rights of any third party.

Limitation on time to file claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and severability

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire agreement

These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and the Company with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.