Send support content directly to customers
Agents can deliver answers right to the customer with Ozmo’s send-a-tutorial feature
Empower agents to reinforce support with step-by-step interactive tutorials delivered via email or SMS, promoting confidence and self serve.
Share answers directly with customers
Deliver step-by-step solutions
With Ozmo’s send-a-tutorial feature, agents can share interactive guides tailored to specific devices and operating systems. These visual, step-by-step solutions empower customers to resolve issues independently, reinforce support provided during the interaction and drive engagement with your self-serve resources.
What you can expect with Ozmo’s send-a-tutorial feature
Meet customers where they are
Whether through email or SMS, deliver interactive solutions directly to customers in the moment they need them.
Personalize notes to customers
Customize each message to provide clarity, reinforce your brand and ensure a positive support experience.
Drive digital adoption
Encourage customers to explore your full suite of self-serve tools, making future problem-solving even easier.
Improve future call deflection
Turn every interaction into an opportunity to build confidence, empowering customers to resolve issues independently next time.
Start sharing support content with your customers today
With Ozmo for Agents
Learn more about sending support content in Ozmo for Agents, the leading assisted support tool among enterprises.
Ready to learn more about delivering support content in Ozmo for Agents?
Explore how this feature can elevate your customer support strategy while driving engagement with your self-serve tools.