David is co-founder and CEO of Ozmo and is focused on growth strategy and planning. He works actively to shape the overall direction of Ozmo while instilling a culture of autonomy, transparency and inclusion. David is as much a serial geek, as he is a serial entrepreneur. Having been the IT guy in his family since his youth, it is fitting that he is building a company focused on improving outcomes in tech support.

Whether it’s at home or at work, David enjoys the journey whenever possible. You can find him spending his free time on Zwift, and is subservient to his Apple Watch. (Gotta close your rings!) After every honey do item was completed in 2020, David took up his wife’s hobby of gardening. As a lifelong gamer, he has embarked on a journey with his kids to create a video game on Roblox.

Aaron is a co-founder of Ozmo, currently responsible for customer success and expansion of the business in North America, Europe and Latin America. He has managed client relationships and business development efforts with Fortune 500 companies for over a decade. He is passionate about building teams and solving the difficult challenges associated with scaling an organization.

Aaron is a proud Hokie graduate of the Pamplin College of Business at Virginia Tech. He’s a Virginia native now residing in the wacky world of Austin, TX. He’s learning to love the Texas sun, referring to groups as “y’all” and keeping Austin weird.

When Aaron’s not working or trying to figure out a problem, he spends his time exercising (himself and his dogs Theo and Tucker), reading and watching sports. He’s a passionate Washington D.C. sports fan and he still loves the Hokies, even though the football team isn’t so great.

As the VP of People Operations for Ozmo, Ashlee is responsible for driving the people strategies and initiatives that attract top talent, cultivate a culture of excellence and drive organizational success. She has spent her career in small to mid-size tech companies, has an unwavering commitment to fostering a positive experience for every candidate and employee, and leads with a data-driven approach. Ashlee is committed to working in a professional environment that is aligned with her values of transparency, trust and inclusivity, which is what brought her to Ozmo!

After graduating from Texas A&M (whoop!), Ashlee moved Austin, Texas, where she now lives with her husband (Andrew), two toddlers (Easton and Eleanor), and dog (Charlee). She is obsessed with board games and is a coffee enthusiast. She has a personal goal to do a new thing every week and loves to embrace all the fun adventures, new restaurants, and unique experiences Austin has to offer!

Brian Cross leads Ozmo’s product management and experience design teams. With a focus on deeply understanding the problems we chose to solve, Brian is passionate about simplifying complex technology issues. Brian believes that delivering a solution is the beginning more than the end. The ability to learn and refine the product is what keeps Brian motivated about delivering software as a service.

Brian studied engineering at Virginia Tech before beginning his career in software development. Brian has led product and engineering teams in e-commerce, telecom and productivity solutions and enjoys building winning teams to take on an inspiring mission.

Brian lives in Blacksburg with his wife Ali, daughter Logan and son Austin. An avid cyclist, Brian enjoys riding both the roads and the trails around the mountains of Virginia. When not staying active outdoors, Brian likes to stay busy around the house, from Lego projects with the kids to practicing guitar or working in the yard.

As VP of Marketing, Christina leads a team focused on increasing awareness of and demand for Ozmo’s best-in-class software. She believes communication is at the heart of everything we do. Christina is passionate about telling stories that help to simplify complex ideas and illustrate the problems that Ozmo solves.

Christina has been hooked on the fast-paced world of tech companies since graduating at the top of her class in Public Relations from Virginia Tech. Her previous experience spans communications, digital marketing, PR, branding and design for tech industry nonprofits, rapidly growing SaaS startups and freelance design and marketing work.

Having recently made the transition from Blacksburg, VA to Austin, TX, Christina loves the warm weather and outdoor activities like hiking and kayaking. She’s a mom to the sweetest little one as well as a dog mom to Tucker and Theo, and can often be found devouring a great book or the latest true crime podcast.

David Bates is the Director of Innovation at Ozmo, where he shapes the company’s technical vision and guides the development of innovative solutions to solve complex challenges. Partnering with customers and industry leaders, he ensures that Ozmo stays at the forefront of technological advancements by tailoring solutions to meet unique needs.

David is driven by a passion for discovery and believes that innovation thrives on collaboration and continuous learning. As a recognized thought leader, he contributes to industry advancements through conferences, open-source projects and strategic partnerships.

With over 15 years of experience, David has deep expertise in software development, cloud platforms, and designing cutting-edge systems. Known for mentoring fellow technical leaders, he plays a key role in fostering growth and excellence across the organization.

Outside of work, David is a hands-on creator, enjoying 3D printing, CNC, laser cutting, and woodworking in the small town of Floyd, VA with his wife and four kids. His love for making reflects his innovative spirit—always exploring and pushing boundaries.

As Director of Content Operations, Lea Hamblin leads a team focused on content delivery, leading and optimizing all operational aspects from our knowledge delivery process to our technical answers solution. She has a deep commitment to nurturing and empowering others, and embodies a true passion for supporting her team and coaching individuals to reach their full potential. She believes building strong teams and predictable workflows leads to high productivity and job satisfaction.

Lea and her husband recently relocated to (famously hot!) Columbia, SC after their son and daughter flew the coop to pursue their college education. When she is not working or visiting her children, Lea finds contentment and joy in heirloom gardening, beer tasting, and outdoor adventures.

Mike leads the Customer Success team at Ozmo and is responsible for accelerating the success, retention and growth of Ozmo’s customer base. He joins Ozmo as Vice President of Customer Success after spending 15+ years at Verizon, where he was an accomplished leader with deep expertise in the digital, customer experience and growth domains.

Mike and his team of experienced Customer Success Managers operate with a growth mindset, thrive in change-rich environments, and embrace customer feedback. He brings to Ozmo a proven ability to leverage insights, processes and technologies to drive business growth, combined with a human-focused leadership approach to build, mold and scale organizations.

After graduating from Virginia Tech with a B.S. in Mechanical Engineering, Mike began his career with Accenture, where he developed specialty knowledge in the telecom, wireless and satellite industries. He resides in Roanoke, VA and is loving life with his wife, Jen, and their two boys, Jackson and Luke. He’s a fan of all things outdoors, is an avid mountain biker and enjoys spending time on the family farm. He and his family love to travel both locally and globally.

Shane Boyer oversees Engineering and DevOps at Ozmo and is accountable for product delivery to Ozmo’s customers. He is passionate about using technology to improve peoples’ lives.

Shane has over 25 years of experience as an engineer and manager, leading multiple small and mid-sized companies through stages of growth.

He enjoys spending time outdoors hiking and kayaking on local trails and rivers and hitting the tennis court. Shane lives with his wife, teenaged son and a collection of furry animals in the heart of the New River Valley of Virginia.

As Director of Product Design, Tony leads a team of Product Designers focused on researching and evolving the user experiences of Ozmo’s suite of products. The Product & Experience team designs and experiments with iterative enhancements, performing thorough user testing to ensure decisions are as data driven and informed as possible.

Tony has over 19 years of experience spanning Visual Design, UX Research, Product Design, Management and driving process around Creative-Product oriented teams. He’s passionate about everything from psychology to typography to working collaboratively and strategically for users. Graduating initially from Virginia Tech and then later with a Masters from SCAD, Tony has had several opportunities to return to his alma matter and teach as an adjunct faculty member at Virginia Tech.

Outside of work Tony loves live music, hiking, farming and kayaking. Tony, his partner Liz and their blue heeler Wilson can found most of the time roaming Virginia as natives, but can often be spotted visiting other former homes: Austin and Colorado.

Troy Cross is the VP of Sales for Ozmo. Establishing genuine, long-term relationships with new people and new companies is both his job and his mission. Troy believes that the Golden Rule is just as important for business as it is for any other part of our lives.

From AI to broadband to customer service, Troy has successfully navigated all corners of the technology industry. Trained as an Aerospace Engineer (yes, a rocket scientist), he never forgets what it takes to build an extraordinary product or run a great network. He still loves helping new startup founders bring their ideas to life.

Troy and his beautiful wife, Dacia, live in Texas with their two great kids. Although currently landlocked, he loves to sail the Caribbean whenever he can. And when Troy is not on the road or talking with customers, an evening on the golf course is the occasional treat.