Call center training
Equip your agents with hands-on training for faster, more confident support.
Empower agents with interactive tools that simulate real customer interactions.
Well-trained agents drive faster resolutions and higher satisfaction
Without proper training, contact center agents struggle with complex issues, leading to longer handle times and frustrated customers. Dynamic, real-world training tools boost agent confidence to deliver better service and strengthen brand loyalty.
Top-of-the-line call center training with Ozmo
Vast library of virtual devices and apps, all in one place
Ozmo’s interactive platform provides agents with hands-on training through a virtual library of the latest devices and apps. Accessible from anywhere, it’s the perfect solution for remote and hybrid teams.
Agent troubleshooting made simple
With instant access to step-by-step troubleshooting guides and real-world problem-solving scenarios, Ozmo equips agents to confidently resolve customer inquiries. No guesswork required.
Familiarize yourself with products without ever needing a physical device
Ozmo’s device tours simulate real interactions, letting agents explore features, settings, and troubleshooting—no physical device needed. This enables faster training and more knowledgeable support teams.
What to expect with Ozmo’s call center training tools
Improved agent onboarding for faster proficiency
Reduce ramp-up time and empower agents with hands-on, interactive learning from day one.
Increased agent confidence & retention
Equipped with the right tools, agents feel more prepared, leading to higher job satisfaction and lower turnover.
Streamlined call center efficiency
Faster resolutions, higher FCR, and streamlined workflows drive productivity and customer focus.
Agents’ favorite support tool
See how Ozmo for Agents enables faster, more accurate support—on any device, app, or software version