Ozmo blog

Ozmo joined broadband and telecom leaders at NCTC’s The Independent Show (TIS) 2026, held July 26-29 at Walt Disney World in Florida. The invite-only event brought together NCTC and ACA Connects members and partners to explore the trends shaping the future of broadband, mobile services, customer experience and artificial intelligence. Throughout the event, discussions focused […]

As a regional bank or credit union, you have something remarkable to offer your customers. You know your customers by name and understand that their financial goals are truly unique. You also have deep knowledge of the community you serve, providing customers with critical insights and giving back to those in need. These deep community […]

Competition in the telecom industry is fierce as more competitors enter an increasingly saturated market. Telecom service providers not only have to battle to acquire customers, but they also face pricing wars that make customer retention a challenge. So, how can you reduce the risk of customer attrition? Below, we go over why your telecom […]

“Press 1 for Spanish, Press 2 for billing…” We’ve all heard something like this when we’ve called customer support. Interactive voice response, or IVR, technology is seemingly everywhere.  However, it’s one thing to have IVR customer support tools, but it’s another to use them effectively. So, how can you ensure your company is getting the […]

Ozmo recently attended Customer Contact Week (CCW) 2026, held June 22-25 at Caesars Forum in Las Vegas. Recognized as the largest customer contact event in the industry, CCW brought together more than 5,000 attendees for over 181 hours of programming focused on customer experience, contact center operations and emerging technologies. According to event organizers, 54% […]

Many companies talk about using customer automation tools to replace human agents. Yet, this doesn’t lead to a better customer service experience.  Instead, brands that successfully differentiate themselves from competitors use technology to help agents do their jobs better. Below, we go over why technology like AI can’t replace humans, how contact center automation improves […]