Ozmo blog

Calix ConneXions 2025, held from October 18-21 at the Wynn Las Vegas, was an exciting event focused on transforming speed providers into experience providers in an AI-driven marketplace. Ozmo was proud to exhibit at this premier industry gathering, showcasing its innovative support solutions at Booth 402. Ozmo and Calix share a strong, forward-looking partnership grounded […]

Telecom providers can’t afford to ignore the end-to-end customer experience. Creating positive customer experiences is critical for increasing customer lifetime value (CLV) and standing out from the increasing number of MVNOs and MVNEs entering an already saturated market.  Below, we go over what an end-to-end customer experience is for telecom companies, key components and strategies […]

If you’re not prioritizing the customer experience (CX), you’re leaving money on the table. Over half of customers say they’re willing to pay more for better service. Yet, only eight percent of customers say companies provide good customer experiences. That last number can be startling. After all, it means that most customers aren’t happy with […]

MVNEs are the unsung heroes of the telecom sector. Without them, MVNOs would likely struggle to survive. But what is an MVNE vs an MVNO? MVNEs, or mobile virtual network enablers, work behind the scenes to support MVNOs (mobile virtual network operators). MVNEs provide the technology and infrastructure, allowing MVNOs to focus on customer acquisition. […]

You know that customer self-service is critical for success. After all, 88% of customers expect your business to provide some sort of self-service option. So you’ve taken the time to identify the right solution and worked hard on the implementation. Yet, when you finally launch, your self-service offerings are met with silence. Call volume at […]

Ozmo is excited to announce Deryl Dorsett as the company’s new Vice President of Technology. With more than 25 years of experience leading high-performing engineering organizations, Deryl brings deep expertise in cloud-native architectures, AI and scaling platforms for growth.  “What ultimately drew me to Ozmo was the human impact,” said Deryl. “Technology is at its […]