Ozmo blog

This year’s Mobile World Congress (MWC) Barcelona showcased the latest advancements in telecom and customer experience, bringing industry leaders together to discuss key trends. Ozmo was excited to participate, sharing insights on the evolving support landscape and how technology is shaping the future.  Bridging innovation and support The keynote speakers at MWC Barcelona 2025 emphasized […]

Good customer service is essential to running a successful telecom or broadband business. 89% of people will switch to your competitor after one poor customer support experience. If your call center fails to deliver quality service, you risk losing most of your customer base. Yet many customer service challenges often stand in the way of […]

Last month, Ozmo’s VP of Sales, Troy Cross, joined Evan Kirstel on the “What’s Up with Tech” podcast to discuss the future of digital tech support. With telecom companies facing increasing demands for efficiency and better customer experiences, Ozmo is leading the charge in transforming how carriers approach technical support. From improving call center operations […]

The Ozmo team is packing their bags and heading back to Barcelona for Mobile World Congress (MWC) 2025. For one week in March, leaders in the mobile and telecom space will converge in Barcelona for the industry’s most influential event.  From groundbreaking startups to global enterprises, MWC is where technology, policy and business leaders come […]

Is your chatbot outdated? It’s hard to believe, but the answer may be yes. Rapid innovations in AI have positioned large language learning models, also known as LLMs, to dominate the market. Adoption of LLMs by businesses increased by more than 1,300% in just one year. LLMs have the power to help customer service teams […]

To stand out in the increasingly saturated broadband and telecom markets, you need to prioritize customer service. A successful customer service strategy starts by anticipating your customers’ demands and planning ahead for the new year.  Today’s customers have higher expectations than ever, from faster response times to tailored tech support interactions. Below are the top […]