Ozmo blog

If you’re not prioritizing the customer experience (CX), you’re leaving money on the table. Over half of customers say they’re willing to pay more for better service. Yet, only eight percent of customers say companies provide good customer experiences. That last number can be startling. After all, it means that most customers aren’t happy with […]

MVNEs are the unsung heroes of the telecom sector. Without them, MVNOs would likely struggle to survive. But what is an MVNE vs an MVNO? MVNEs, or mobile virtual network enablers, work behind the scenes to support MVNOs (mobile virtual network operators). MVNEs provide the technology and infrastructure, allowing MVNOs to focus on customer acquisition. […]

You know that customer self-service is critical for success. After all, 88% of customers expect your business to provide some sort of self-service option. So you’ve taken the time to identify the right solution and worked hard on the implementation. Yet, when you finally launch, your self-service offerings are met with silence. Call volume at […]

Ozmo is excited to announce Deryl Dorsett as the company’s new Vice President of Technology. With more than 25 years of experience leading high-performing engineering organizations, Deryl brings deep expertise in cloud-native architectures, AI and scaling platforms for growth.  “What ultimately drew me to Ozmo was the human impact,” said Deryl. “Technology is at its […]

Apple’s newest software update is here, and it marks a bold step forward. With iOS 26, Apple is officially moving from the teens into the twenties with a fresh look, next-level intelligence and an emphasis on making everyday tasks more seamless. Unlike the linear naming convention of past years, Apple is aligning its iOS naming […]

Is your telecom company leaving money on the table? 75% of customers will spend more with businesses that create strong customer experiences (CX). Your company can have the latest and greatest technology, but it won’t matter if your customers have lackluster interactions with your brand. Creating the best customer experience possible is critical for standing […]