Ozmo blog

As financial institutions evaluate customer experience and digital support investments for the second half of the year, many are asking the same question: How can they create more seamless experiences without adding complexity or cost? Digital transformation has reshaped banking. Customers can deposit checks from a mobile app, apply for loans online, transfer funds digitally […]

Banks and financial service institutions are under a lot of pressure to deliver fast and timely customer service. Customer expectations for banks have shifted to mirror those they have for other service providers. As a result, fast, accurate customer service is critical to staying competitive and reducing customer attrition. So, how can banks deliver the […]

Customer expectations continue to rise, and organizations across industries are looking for new ways to deliver faster, smarter and more personalized support experiences. From June 22-25, customer experience and contact center leaders will gather at Customer Contact Week (CCW) Las Vegas 2026 at Caesars Forum to explore the technologies, strategies and trends shaping the future […]

AI is seemingly everywhere, and banking customer service is no exception. The use of AI copilots for banking customer support is increasingly common. But what exactly are AI copilots, and how can they benefit both your bank and your customers? Below, we dive into what AI copilots are, their potential benefits and features to look […]

“Hi Dad, it’s me. I need help logging into my bank account.” You’ve probably heard variations of this scam from customers, or perhaps even your own family members. Our digital age, with AI and mobile banking, has made our lives much easier, but it’s also made us more vulnerable to bad actors.  Fintech customers and […]

Banks have spent years investing in UX to make mobile banking apps more intuitive. Yet contact centers still field a steady stream of repetitive how-to calls, such as how to set up a transfer, change my address or resolve account lockout issues. So, what’s going on?  The truth is, even with the best UX in […]