Ozmo blog

In the ever-evolving broadband industry, customer expectations are higher than ever. Delivering fast, reliable internet is no longer enough — providers must also offer seamless, high-quality support experiences. To help broadband service providers (BSPs) meet these demands, Ozmo has partnered with Calix to deliver an integrated solution that simplifies operations and enhances every customer interaction. […]

As an MVNE, you’re mission-critical to the success of your MVNO clients. From eSIM management to payment processing, they count on you for the infrastructure that powers their business. In fact, it’s embedded in the “E” in “MVNE” — you’re an enabler of their performance. You’re the engine behind the experience, even if they’re the […]

The word “chatbots” is sometimes met with a groan. Many company leaders have preconceived notions about using AI chatbots for broadband customer support, believing that they create a subpar experience and will cause them to hemorrhage customers.  However, the global broadband market is estimated to be worth over $500 billion. With that comes unprecedented demand […]

Customers are increasingly turning to video chat for customer service. Research shows that 54% are interested in using live video to help with an ongoing issue. Additionally, a third of customers who have used live video support say they’d choose it again in the future. There’s no doubt that live video is a critical tool […]

This year’s Mobile World Congress (MWC) Barcelona showcased the latest advancements in telecom and customer experience, bringing industry leaders together to discuss key trends. Ozmo was excited to participate, sharing insights on the evolving support landscape and how technology is shaping the future.  Bridging innovation and support The keynote speakers at MWC Barcelona 2025 emphasized […]

Good customer service is essential to running a successful telecom or broadband business. 89% of people will switch to your competitor after one poor customer support experience. If your call center fails to deliver quality service, you risk losing most of your customer base. Yet many customer service challenges often stand in the way of […]