Ozmo blog

As an official Calix solution partner, Ozmo returned to ConneXions for its second year exhibiting, connecting with dozens of internet service providers (ISPs) to discuss how visual support can improve customer service and resolve technical issues more efficiently.

For the first time since Saturnalia 2024, 35 remote employees from 13 states joined 53 local Ozmonauts for a week of team outings, company updates and friendly competition.

Average Revenue per User, or ARPU, is a critical metric for telecom and other subscription-based businesses, giving valuable insights into your company’s performance. But how do you ensure that your ARPU is heading in the right direction? 

You don’t need to hold a major training session to provide effective banking customer service during your app redesign. Here are a few things you can do to provide seamless support without pulling your agents away from their desks or manually rewriting scripts after every update

Bundling broadband and mobile is now the future of successful regional ISPs. Rural internet providers face stiff competition from larger brands, and streamlined broadband and mobile bundle support is critical to differentiating your brand

A new iOS brings new possibilities and new questions. Read on for a look at what's new in iOS 27, what customers can expect and how support teams can be ready.