Ozmo blog

​Quality assurance programs are critical for improving call center performance and ensuring compliance with industry regulations. However, modern contact center quality assurance best practices have shifted beyond just compliance, focusing on creating a positive customer service experience. So, what is contact center quality assurance? And how can you ensure your program is up to date? […]

Ozmo has been recognized as a customer support solutions provider on MVNO Index, a platform that helps MVNOs, MVNEs and other telecommunications organizations identify technology and service providers across the mobile ecosystem. The listing highlights Ozmo’s role in helping MVNEs and MVNOs deliver scalable customer support experiences at a time when customer experience has become […]

Ozmo joined broadband and telecom leaders at NCTC’s The Independent Show (TIS) 2026, held July 26-29 at Walt Disney World in Florida. The invite-only event brought together NCTC and ACA Connects members and partners to explore the trends shaping the future of broadband, mobile services, customer experience and artificial intelligence. Throughout the event, discussions focused […]

As a regional bank or credit union, you have something remarkable to offer your customers. You know your customers by name and understand that their financial goals are truly unique. You also have deep knowledge of the community you serve, providing customers with critical insights and giving back to those in need. These deep community […]

Competition in the telecom industry is fierce as more competitors enter an increasingly saturated market. Telecom service providers not only have to battle to acquire customers, but they also face pricing wars that make customer retention a challenge. So, how can you reduce the risk of customer attrition? Below, we go over why your telecom […]

“Press 1 for Spanish, Press 2 for billing…” We’ve all heard something like this when we’ve called customer support. Interactive voice response, or IVR, technology is seemingly everywhere.  However, it’s one thing to have IVR customer support tools, but it’s another to use them effectively. So, how can you ensure your company is getting the […]