Ozmo blog

CES 2026 brought together more than 148,000 attendees, 4,100+ exhibitors and 6,900+ global media, content creators and industry analysts in Las Vegas, reinforcing its role as one of the world’s most influential technology gatherings. Across the show floor, innovation spanned consumer electronics, enterprise technology, mobility, health, sustainability and artificial intelligence — with AI acting as […]

Companies that use AI instead of humans are making a costly mistake. Nine out of 10 customers say they prefer human agents over chatbots in a customer service interaction. Why? Simply put, customers think real people in your contact center create a better support experience. In short, while technology can do many things, AI can’t […]

Broadband and telecom companies going into 2026 without customer care AI tools risk being left behind. No longer experimental, AI has quickly become critical operational infrastructure for 2026. Customer expectations have never been higher. Nearly two-thirds of customers expect a response within 10 minutes of making a customer service inquiry. If you fail to meet […]

Customer expectations aren’t standing still — and neither is Ozmo. At Ozmo, the mission has always been to give agents and end-users the tools they need to resolve technical issues quickly, confidently and on their first try. As support teams take on more complex questions across more devices, apps and channels, Ozmo is continually evolving […]

Good customer service is critical to improving your company’s bottom line. In fact, 86% of customers say they’re willing to pay more for better customer experiences. If your company fails to deliver, not only could it hurt your customer retention rate, but it could also affect your ability to attract new customers. That’s because 13% […]

Here’s the truth: your company is likely losing millions of dollars each year. Nearly two-thirds of companies spent almost $3 million upgrading legacy contact center systems. Additionally, one in four businesses says their legacy contact center system can’t support AI customer service tools and other modern contact center technology. While it might seem like your […]