Virtual devices and apps
Emulating the customer experience
Give your agents the tools to confidently support customers and improve key business metrics with Ozmo’s virtual devices and apps.
Virtual device and app emulators
Empowering agents to resolve issues with ease
Virtual devices and apps enable agents to confidently tackle the most complex support questions by providing interactive, digital representations of physical devices and mobile/web apps. These powerful tools empower agents to navigate intricate issues that require human expertise, ensuring precise and effective guidance for customers.
Whether it’s a smartphone, smart home device or app, agents can emulate the real user experience, offering tailored assistance for problems that go beyond the capabilities of AI alone.
What you can expect with virtual devices and apps
No physical devices or apps needed
Agents can navigate and interact with virtual devices and apps as if they were holding the physical device in their hands, or interacting with the application as they would on mobile or desktop. This allows them to provide fast, effective support without the need for physical access.
Improve top KPIs
By leveraging virtual devices and apps, agents can boost key metrics like first call resolution (FCR), net promoter score (NPS) and average handle time (AHT), leading to faster resolutions and higher customer satisfaction.
Learn how one team increased their NPS score by 22 points with Ozmo.
Better agent support resources
Virtual devices and apps enhance both agent onboarding and support for tenured agents, ensuring they have up-to-date resources for troubleshooting across a wide range of devices and software versions.
Slash overhead costs
With no need for physical devices or remote login, virtual devices and apps significantly reduce operational costs, including the expense of maintaining and distributing physical devices for agents.
Agents' favorite support tool
Ozmo for Agents
Looking to improve your customer support with virtual devices and apps? We’ve got just the tool for you.
Types of virtual devices and apps supported
Smartphones & wearables
Routers & modems
Mobile & web applications
Desk/business phones
Streaming devices
…and so much more
Want to explore what virtual devices and apps Ozmo has to offer?
See firsthand how our emulators empower agents to provide faster, more efficient and confident customer service across every device, app and software version.