DIY installations
Make at-home installations simple and frustration-free.
Ozmo’s support solutions streamline setup, reducing technician visits and costly service calls.
A successful installation experience starts with the right support
With more at-home installations, customers expect simple guidance without technician delays. Self-serve support and remote video help reduce frustration, boost adoption and improve the experience.
How Ozmo simplifies DIY installations
Empower customers to solve issues confidently and independently
Give customers the tools they need to install and set up their devices with interactive, step-by-step instructions, reducing the need for support calls.
Guide customers to success on live video calls
With remote video assistance, your agents can provide real-time support, helping customers troubleshoot and install with ease.
Ensure seamless ecosystem support
Interactive tutorials and in-app guidance ensure that customers can confidently connect and configure their devices across multiple platforms.
Frictionless at-home installations for a better customer experience
Significantly reduce costly truck rolls
Reduce in-person technician visits by equipping customers with self-serve installation and remote video support.
Drive service adoption and customer engagement
Ensure customers get up and running quickly, increasing engagement and reducing churn.
Save agents and customers time and resources
By streamlining installations, you cut down on long support calls and give customers a frictionless experience.
Streamline at-home installations with Ozmo
Reduce installation headaches and improve customer satisfaction with Ozmo’s self-serve and assisted support solutions.