Ozmo Self Serve

Streamlined self-serve support for your customers

Empowering customers

Ozmo Self Serve enables your customers to troubleshoot and resolve issues on their own across any digital channel, reducing contact center reliance and enhancing the customer experience.

Key benefits

Extensibility

Give customers the ability to problem-solve through omnichannel support with flexible answers that update dynamically across all of your digital channels.

Contact deflection

Resolve more inquiries with low-cost self-serve tools, reducing contact center wait times and volume by empowering customers to solve issues independently.

Customer satisfaction

Enhance satisfaction and NPS by providing consistent, accurate and up-to-date digital support, enabling customers to solve technical issues on their own.

Digital transformation

Move all customer assistance to digital. By migrating support operations to be online, your business will reduce costs and increase efficiencies.

Optimized for education

Replace static text and lengthy articles with our visual, interactive solution, delivering immediate value and making it easier for customers to learn and resolve tech problems.

Accessibility

Give customers tech support that they may otherwise not have access to. Ozmo self serve is WCAG 2.0 AA compliant, making it accessible to all tech users anytime, anywhere.

Explore key features in Ozmo Self Serve

Interactive tutorials

Provide customers with dynamic, step-by-step guides to resolve their tech issues independently.

Learn more about Ozmo's interactive tutorials

Troubleshooting

Curated solutions based on real customer insights, giving customers clear steps to solve problems quickly across all channels.

Learn about Ozmo's troubleshooting tools

Conversational Support

Bring the power of generative AI to self-serve solutions, enabling customers to handle complex issues confidently.

Learn about Ozmo Conversational Support

Related case studies

Read our customer success stories and discover how teams are using Ozmo Self Serve today.

TELUS

Read how the Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

Tier one My Account app support

Read about how Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.

What people are saying about Ozmo Self Serve

The Ozmo info and platform is excellent! Easy to use, understand and easy to navigate. The learning curve is quite a challenge for this new phone and almost impossible without the kind of info that Ozmo provides.

-Ozmo Self Serve end user

I love all of the features.. Common troubleshooting, the virtual assistant and the ability to pull in our own content.

-Direct quote from a current Ozmo customer representative.

Interactive tutorials continue to be one of my favorite features, because it delivers an easy-to-understand, step-by-step visual representation of the function you want to access.

-Tom's Guide, "The Best (and Worst) Phone Carrier Customer Support"

Ready to experience Ozmo Self Serve?

Transform your customer experience with Ozmo Self Serve. Empower your customers to resolve their own issues, reduce support costs and improve satisfaction.

Schedule my demo

Interactive, intelligent answers in digital channels