MCE and Ozmo partner to improve the consumer experience
By
Christina Herrington
Ozmo has partnered with mce to provide a unique solution to solve consumer support. The Ozmo API has been integrated into mce’s device diagnostic application to create an enhanced consumer experience for resolving device issues. This allows the companies’ joint mobile operator customers to immediately enjoy the benefit of these two core technologies combined online and on-device.
Ozmo and mce team at Mobile World Congress Barcelona, February 2019
For consumers attempting to resolve issues on their own, the integration between Ozmo’s self-serve answer solution and mce’s on-device application creates an unparalleled self-serve experience. The integrated solution provides a high level of automation and device awareness, which in turn increases the already high call deflection rates the Ozmo self serve solution yields.
The integrated solutions have recently been successfully launched with a major North American mobile carrier and are in trials with several others. Ozmo’s and mce’s customers have experienced immediate, proven value thanks to the enhanced solution with little to no integration effort.
About mce
mce is a mobile device lifecycle solutions and products technology expert. mce serves operators, retailers, device manufacturers, insurance, logistics companies and repair centers. By utilizing proprietary technologies, mce empowers its customers to transform operations to the digital world by providing an efficient, seamless and cutting-edge experience for its customers and their consumers. Visit us at www.mce.systems to learn more.
Last Updated:
Published:
News
SHARE
Related Articles
Three common challenges for rural internet providers (and how to overcome them)
Reliable internet access enables rural Americans to access critical telehealth services, remote work and e-learning opportunities that benefit them and their communities. Yet rural internet providers often face unique challenges that can make service delivery difficult. Below, we go over some of the most common obstacles rural internet providers face and tips to help overcome them.
![Telecom subscriber retention starts with support: Key takeaways from our recent webinar As competition intensifies across the telecom industry, providers are continuing to invest heavily in network expansion, new services and customer acquisition. Yet subscriber retention is increasingly influenced by another factor: the support experience. During a recent webinar, Ozmo explored how telecom providers can reduce support friction, improve first-contact resolution and create support experiences that strengthen […]](https://framerusercontent.com/images/Hj6uwyM7iKL0YnHfwlNalsmJjBU.png?width=2560&height=961)
Telecom subscriber retention starts with support: Key takeaways from our recent webinar
As competition intensifies across the telecom industry, providers are continuing to invest heavily in network expansion, new services and customer acquisition. Yet subscriber retention is increasingly influenced by another factor: the support experience.
