New iOS, new questions: Getting support teams ready for iOS 27

You update your iPhone to iOS 27. You open your phone. Everything looks familiar, until you notice something new. Siri feels smarter. Messages work a little differently. Your camera has new ways to help you capture and interact with what’s around you. From a smarter, AI-powered Siri to expanded accessibility and child safety features, iOS 27 gives customers plenty to explore.

That’s what makes a major iOS update exciting, but for customers, discovering what’s new can also come with a lot of questions. Customers aren’t always reaching out because something has broken. Sometimes, they simply want to know what’s new, where to find it and how to use it. 

For telecom providers, this shift means creating an opportunity to turn the learning curve into a better customer experience. Companies that update self-serve tools and enable early training for agents can dramatically increase customer satisfaction and reduce friction.

With access to Apple’s beta program, Ozmo helps providers prepare for major software launches before they reach the public. Updated device content is available on the day of public software release, while interactive tutorials and virtual devices help agents and customers navigate new features with confidence. As customers explore iOS 27, these resources help support teams answer questions quickly and deliver a better support experience.

A new iOS brings new possibilities and new questions. Read on for a look at what’s new in iOS 27, what customers can expect and how support teams can be ready to guide them through the update.

Discover some of the new features in iOS 27