Meet Stephen: Ozmo employee spotlight
By
Ernie Saldana

At Ozmo, we value the stories of our employees. Our team continues to push the envelope to innovate and improve the Ozmo experience. Ozmonauts are passionate and work effortlessly together, which is why we highlight employees from different departments, whether it’s employees with product roles or engineering jobs, to detail their unique experiences at the company.
This month, Software Engineer Stephen Franklin discussed his impressive journey at Ozmo for the past six years.
To learn more about Stephen’s experience, his career growth, engineering jobs at Ozmo and more, view the full interview below.
Q: How long have you worked at Ozmo and what were you doing when you first joined the company?
I have been at Ozmo for six and a half years now. I first joined Ozmo the Monday after I graduated high school.
Q: Describe the path from how you started at Ozmo to the role you’re in now.
I started at Ozmo as a temporary Content Developer. After working for a few months, my role became permanent. I then worked as a Content Developer for a few years, then took a software engineering internship on the Innovations team and have been working with the team ever since.
Q: Why did you choose to work at Ozmo?
I chose to work at Ozmo because of its mission statement. I think trying to solve every tech support question without human intervention is ambitious but not impossible. I appreciate the challenge that comes with fulfilling that goal.
Q: What makes Ozmo such a unique place to work?
I think Ozmo is a unique place to work because of our culture. Everyone at the company is extremely friendly and accepting. Also, we have very active communities around a variety of different topics: tabletop games, video games, 3D printing, CNC, music production, video game development, disc golfing, drawing, etc. There is something for everyone.
Interested in learning more about engineering jobs at Ozmo?
Q: What is your favorite Ozmo memory?
My favorite Ozmo memory was after a Saturnalia, which is our name for our company’s summer parties. A bunch of us took our tubes down to the New River, floated and relaxed.
Q: What are some of your proudest accomplishments while at Ozmo?
One of my proudest accomplishments is finding out that tools I wrote years ago while I was in our Content Production department are still being used to this day to help our developers generate content.
Q: What does day-to-day life look like for you at Ozmo? What do you enjoy most about your role?
My day-to-day life at Ozmo starts with a cup of coffee as I sign into my morning standup. After standup, I work on any of our sprint tasks which includes a variety of work between research, programming and meetings to make sure everything is running smoothly. What I enjoy most about my role here at Ozmo is that I get to use emerging state-of-the-art technologies to solve unique business problems.
Q: What does being an Ozmonaut mean to you?
Being an Ozmonaut to me means that you are a technology enthusiast and want to see other people share your confidence when they are using technology to make their lives easier.
Q: What do you like to do when you aren’t working?
When I’m not working, I like to do a lot of things! One of these hobbies includes reading random Wikipedia articles about topics I’m unfamiliar with. I also enjoy cycling, swimming, playing video games and watching movies.
Related Articles

Three common challenges for rural internet providers (and how to overcome them)
Reliable internet access enables rural Americans to access critical telehealth services, remote work and e-learning opportunities that benefit them and their communities. Yet rural internet providers often face unique challenges that can make service delivery difficult. Below, we go over some of the most common obstacles rural internet providers face and tips to help overcome them.
![Telecom subscriber retention starts with support: Key takeaways from our recent webinar As competition intensifies across the telecom industry, providers are continuing to invest heavily in network expansion, new services and customer acquisition. Yet subscriber retention is increasingly influenced by another factor: the support experience. During a recent webinar, Ozmo explored how telecom providers can reduce support friction, improve first-contact resolution and create support experiences that strengthen […]](https://framerusercontent.com/images/Hj6uwyM7iKL0YnHfwlNalsmJjBU.png?width=2560&height=961)
Telecom subscriber retention starts with support: Key takeaways from our recent webinar
As competition intensifies across the telecom industry, providers are continuing to invest heavily in network expansion, new services and customer acquisition. Yet subscriber retention is increasingly influenced by another factor: the support experience.

