Calix ConneXions 2025: A look back at innovation in Las Vegas
By
Sadie Conley
Calix ConneXions 2025, held from October 18-21 at the Wynn Las Vegas, was an exciting event focused on transforming speed providers into experience providers in an AI-driven marketplace. Ozmo was proud to exhibit at this premier industry gathering, showcasing its innovative support solutions at Booth 402.
Ozmo and Calix share a strong, forward-looking partnership grounded in innovation and a shared vision for the future of broadband. Together, the companies are committed to empowering broadband experience providers (BEPs) with advanced solutions designed to elevate the subscriber journey, foster loyalty and drive sustainable growth.
This collaboration integrates Ozmo’s expertise in AI-powered support and customer experience platforms with Calix’s cloud and intelligent access technologies, creating a connected ecosystem that benefits both providers and their subscribers. By combining their strengths, Ozmo and Calix enable BEPs to deliver exceptional service, proactively address customer needs and capitalize on new opportunities in the evolving digital landscape.
Ozmo team members Troy Cross, Christopher Morehead, Sadie Conley and Andrew Zou attended the conference, connecting with peers and industry thought leaders throughout the event. The team engaged in meaningful conversations with broadband professionals and partners, exchanging ideas and strengthening relationships.
Ozmo’s team of experts exhibiting at Calix ConneXions 2025
Insights from leading broadband experts
In addition to valuable networking opportunities, Calix ConneXions 2025 offered a series of thought-provoking sessions that explored the evolving broadband landscape and showcased innovative approaches to improving subscriber experiences.
Optimize every interaction
Sessions highlighted the importance of meeting subscribers at every critical touchpoint — from installation to ongoing service — with seamless, efficient experiences. Presenters discussed how AI and automation are reshaping support by enabling broadband experience providers to anticipate customer needs and deliver faster, more personalized solutions.
Scaling service excellence
Another major focus centered on how providers can harness data-driven insights and cloud-based tools to elevate service operations. Speakers shared practical strategies for improving team performance, reducing operational expenses and using advanced analytics to drive business growth. The sessions demonstrated how AI-enhanced workflows are helping providers deliver consistent, high-quality support at scale.
Embracing the AI-powered future
Across the conference, a unifying theme emerged: the broadband industry is rapidly evolving beyond connectivity toward delivering holistic, AI-enabled subscriber experiences. Through collaboration and innovation, providers are finding new ways to deepen loyalty, optimize operations and strengthen their competitive edge.
Ozmo looks forward to continuing conversations sparked at Calix ConneXions 2025 and applying the insights gained to further enhance the subscriber experience through innovative, AI-driven support solutions.
Curious where Ozmo will be next? Check out our upcoming events to see where you can meet the team and discover how Ozmo’s solutions are shaping the future of customer support.
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