Omnichannel Customer Support - Ozmo

The leading omnichannel support platform

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Advance your support today with Ozmo

With Ozmo’s omnichannel customer support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels.

Your team can expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support.

The leading omnichannel customer support platform

Get the most out of your support with Ozmo

With Ozmo, your team will have access to an advanced tech support platform with scalable solutions for agents and customer alike, a single source of answers that keeps your customer service consistent across channels, detailed insights on your contact center and self serve inquiries, improved customer satisfaction rates and more.

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Hear from our customers

I am new to the company and very new to Android phones. Having these virtual demos has been an absolute god-send as I work with customers. I find this essential to doing my job well.

-Direct feedback from a contact center agent using Ozmo

This tool is perfect. It gives the customer more confidence that we know exactly what we are doing.

-Direct feedback from a contact center agent using Ozmo

It is such a great help. This is a tool that I would use every day. This will make troubleshooting a lot easier on my end.

-Direct feedback from a contact center agent using Ozmo

This tool allows me to feel like I have the device in my hands which is really nice.

-Direct feedback from a contact center agent using Ozmo

Ozmo is a fabulous tool that helps me help our customers. Since having access to it, I feel like I can provide a higher level of care to our customers because I have a tool I am confident in using and learning from.

-Direct feedback from a contact center agent using Ozmo

Key benefits of Ozmo's omnichannel customer support platform

Ozmo supports the launch of hundreds of app, device and software updates each year, with more than 25 million support interactions assisted by our platform annually.

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Scalable, virtual support

Ozmo eliminates the need to work from physical contact centers or handle physical devices. With Ozmo, your agents are set up for success with complete access to a full-scale virtual device and app library right at their fingertips.

Education

Extensible, trusted answers

Give customers the ability to problem-solve with flexible answers that update dynamically across all of your digital channels. With Ozmo, your business can expect increased customer satisfaction and low churn rates.

Efficiency

Improved agent metrics

When your agents are equipped with the right resources, your team can expect significant contact center advancements. Agents who use Ozmo's solutions receive higher NPS ratings, get up-to-speed significantly faster and improve their first-call resolution rates.

Real results for businesses like yours

Mobile virtual network operator (MVNO) Twigby was looking to enhance its agent onboarding while still providing top-of-the-line support to its customers. Learn how Ozmo helps Twigby advance its tech support operations while boosting customer loyalty.

Download the Twigby case study
Wisconsin-based wireless provider Cellcom wanted to deliver Ozmo’s omnichannel support solution to its agent workforce through newly created troubleshooting workflows. Learn more about how Ozmo helps Cellcom provide reliable and consistent support to its agent workforce.

Download the Cellcom case study
One of North America’s top regional mobile network operators (MNO) partners with Ozmo to provide state-of-the-art omnichannel support to its customers and agents across the country.

Download the regional MNO case study
A tier one North American mobile network operator’s (MNO) multi-line business phone system partners with Ozmo to assist its support service agents and end users with its VoIP support solutions.

Download the VoIP case study
Ozmo provides a tier one operator with support for its customers across a variety of critical touch points all managed within the My Account app.

Download the My Account case study
A global tech insurance and premium support provider uses the Ozmo support platform to empower its agents around the world with the tools needed to resolve customer inquiries and provide a white-glove support experience.

Download the insurance case study
Verizon saves tens of millions of dollars each year with Ozmo. The Ozmo platform has become mission-critical to success for the nation’s largest mobile operator.

Download the Verizon case study
Ozmo’s platform provided immediate value to this global OEM as it transitioned to a new model of support. Using Ozmo to ramp up its remote workforce, this device manufacturer seamlessly transitioned to supporting customers with scalable, dynamic tools.

Download the OEM case study
TELUS customer support is powered by the Ozmo platform. The Canadian mobile operator prioritizes a best-in-class customer experience for its millions of subscribers – and relies on Ozmo to deliver.

Download the TELUS case study

Schedule your free demo today

Request a free, no obligation demo with an Ozmo expert to see Ozmo's omnichannel customer support platform in action. Someone will be in touch right away.

Schedule my demo