The “everywhere” bank: Mastering the unified customer journey across web, app and branch

This is a live, virtual event. An on-demand version will be provided afterwards. 

Banking customers often start a journey in their banking app and finish it in a branch or on a call. This webinar will cover strategies for maintaining a single source of truth for support across all channels to ensure a consistent customer experience.

Key takeaways: 

• How to unify support channels with one "single source of truth"
• How to increase first call resolution (FCR) and save agents' time with interactive visual guidance
• A checklist for auditing and optimizing your banking and financial services digital onboarding process

Speakers: Chris Barnett, Strategic Advisor and CEO of Barnett Strategies; Troy Cross, VP of Sales at Ozmo; Ben Smith, Director of Product Development at Ozmo.