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How to choose the best customer care AI tool for your business
77% of customer service teams are already using AI, and that number will only continue to grow. That’s because AI is a critical tool for improving the customer experience and scaling support. But not all customer care AI tools are created equal. So, how do you choose the right solution for your broadband or telecom […]
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Tech SupportHow to choose the best customer care AI tool for your business
77% of customer service teams are already using AI, and that number will only continue to grow. That’s because AI is a critical tool for improving the customer experience and scaling support. But not all customer care AI tools are created equal. So, how do you choose the right solution for your broadband or telecom […]
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Tech SupportFive reasons customers are changing internet providers
Broadband companies are struggling to retain customers. According to Statista, the average churn rate for internet service providers is 21%. That means one in five customers is thinking of leaving their current provider. What’s driving customers to leave their broadband providers? And how can you prevent the same thing from happening to your business? Below, […]
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ProductIntroducing Ozmo Conversational Support: AI-driven solutions at your fingertips
The future of customer self-service is here with Ozmo Conversational Support, an AI virtual assistant designed to elevate the self-serve experience. As part of Ozmo Self Serve, this innovative feature empowers users to resolve complex device and app issues independently, without needing to contact support. By combining the power of generative AI with authoritative content, […]
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Tech SupportMastering mobile app customer service: Five tips for success
Did you know apps account for 70% of all digital media time? Apps are now a daily part of our lives, and the majority of users spend over five hours daily using mobile apps. With apps becoming increasingly popular, it’s no surprise many telecom and broadband providers are turning to enterprise apps to interact with […]
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Tech SupportiOS 18: What’s new and how to support your customers
As technology continues to evolve, so do customer expectations — and with the release of Apple’s iOS 18, the stakes are higher than ever. This year, Apple is pushing the boundaries of what’s possible by integrating advanced AI-driven features that redefine personalization, communication and connectivity. While these innovations present exciting opportunities for users, they also […]
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CultureSaturnalia 2024: Highlights from Ozmo’s recent all-hands
This August, the Ozmo team gathered in Blacksburg, VA, for the much-anticipated Saturnalia 2024. It was an event filled with excitement, collaboration and the joy of meeting face-to-face, especially for those who had only worked together remotely. With 25 remote Ozmonauts and 50 local employees coming together, the energy was high as teams kicked off […]
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