Ozmo blog

Customer expectations aren’t standing still — and neither is Ozmo. At Ozmo, the mission has always been to give agents and end-users the tools they need to resolve technical issues quickly, confidently and on their first try. As support teams take on more complex questions across more devices, apps and channels, Ozmo is continually evolving […]

Good customer service is critical to improving your company’s bottom line. In fact, 86% of customers say they’re willing to pay more for better customer experiences. If your company fails to deliver, not only could it hurt your customer retention rate, but it could also affect your ability to attract new customers. That’s because 13% […]

Here’s the truth: your company is likely losing millions of dollars each year. Nearly two-thirds of companies spent almost $3 million upgrading legacy contact center systems. Additionally, one in four businesses says their legacy contact center system can’t support AI customer service tools and other modern contact center technology. While it might seem like your […]

These days, contact center leaders are expected to be magicians. They’re supposed to increase customer retention with less budget, declining customer patience and increased competition. So, how can contact centers address these operational challenges head-on? Video chat customer support is the answer. Live video customer service offers numerous benefits for both telecom customers and businesses. […]

Here’s the truth: eight out of 10 customers switch brands due to poor customer experiences (CX). That means if your mobile virtual network operator (MVNO) fails to meet customer expectations, they’re likely to leave you for a competitor. That’s why it’s essential to prioritize the customer experience from the outset. But one critical element to […]

As a mobile virtual network operator (MVNO), you and your customers weren’t made to fit into a box. You have a niche customer base and want to provide them with the best possible experience. As an MVNO, you know that a strong mobile virtual network enabler (MVNE) is the backbone of your success.  Yet, MVNEs […]